Page Comparison

1

Introduction

• Company, Product 

• Arquitecture 
  
  

1/4 day

2

Agent & Supervisor

• Explain Agent

• Explain Supervisor

1/4 day

3

Installation

• Hardware Requirements (Cloud or On Premise)

• Operating System

• Sip Trunking and Other Hardware

1/2 day

4

Configuration &

Workflows

Basics:

• Create Agents, Campaigns, Associate them

• Add a provider

• Make an inbound and outbound campaign and test it
  
  

Workflows:

• Explain How it Works

• Explain Templates

• Create an IVR

• • Menu 

  • PlaySound

  • Database access if possible

  • Campaigns

  • New, Edit and Deploy

1 day

6

Dialers &
Workflows

• Create Power and Progressive Dialer

• Explain Format and upload List

• Explain Workflows

• VoiceBroadCast

• SMS Dialer

1 day

8

Reports

• Where are the reports?.

• How to create reports.

• Where do I upload to the system.

• Create custom report and upload it.
  
  

1/2 day

9

Develop (Forms Designer)

& Framework

• Explain Forms Designer

• Explain available functions

• Show basic example

• Deploy into a campaign show CTI popup

1 day

11

Final Evaluation

• Create a Basic Form deploy it and test it

• Create a Basic Report from the data of the Form

1/2 day