uContact system supports four different types os strategies:
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Wrandom: (Takes into consideration the Agent's penalties) Between 0 and 100, if higher the penalty value, the less interaction will get. This strategy distributes the interactions in a balanced but random way among the available agents of the campaign, with those with the highest penalty being the last to receive interactions.
Rrmemory: (Does not take into consideration the Agent's penalties) Orders the Agent in a row, meaning the interactions will repeat following this order. Once the interaction was delivered to an Agent, this one will get the next one once all the available Agents get them as well.f