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In this video we show you the 6 different types of dialers available in uContact, with their operating logic, and we explain how contact lists work, essential for the dialer to know who to contact.
💫 02.12. Voice Broadcast | 1,5 min
Watch this video and learn about the Voice Broadcast type dialer available in uContact that automates dialing campaigns, allowing you to send pre-recorded messages, surveys, reminders and more, without the need for agents to be available.
With different configuration options, different behaviors can be defined, such as playing audios and ending the call or transferring the customer to a campaign to contact an agent.
Learn how to use it for different purposes that help meet the needs of your Contact Center!