Page Comparison

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Metrics	Name	Description
`attendedWebchatInteractions`	Attended Webchat interactions	Number of attended Webchat interactions.
`finishedWebchatInteractions`	Finished Webchat interactions	Number of finished Webchat interactions.
`transferredAgentWebchat`	Webchat interaction transferred to another agent	Number of Webchat interaction transferred to another agent.
`receivedAgentWebchat`	Attended webchat transfers	Number of times an agent attended a Webchat transfer.
`transferedToQueueWebchat`	Webchat interactions transferred to a queue	Number of Webchat interactions transferred to a queue.
`webchatMessagesIn`	Inbound Webchat	Number of inbound Webchat messages.
`webchatMessagesOut`	Outbound Webchat	Number of outbound Webchat messages.
`webchatInteractionTime`	Webchat interaction time	Webchat interaction time.

Sentiment Analysis

Metrics	Name	Description
`sentimentClientAvg`	Client Average Sentiment	Average sentiment analysis of client messages
`sentimentAgentAvg`	Agent Average Sentiment	Average sentiment analysis of agent messages
`sentimentInteractionAvg`	Interaction Average Sentiment	Average sentiment analysis of interaction messages
`sentimentClientMedian`	Client Median Sentiment	Median sentiment analysis of client messages
`sentimentAgentMedian`	Agent Median Sentiment	Median sentiment analysis of agent messages
`sentimentInteractionMedian`	Sentiment Median Sentiment	Median sentiment analysis of interaction messages
`sentimentClientAvg`	Client Average Sentiment	Average sentiment analysis of client messages
`sentimentAgentAvg`	Agent Average Sentiment	Average sentiment analysis of agent messages