The network where agents are working, must consider the following
port Port 3478 UDP/TCP must be opened at least for the host stun.ucontactcloud.com
port Port 8089 UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com
port Port 443 UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com
ports Ports 10000-2000 UDP must be opened at least for the host (ucontactinstance).ucontactcloud.com
access Access to the site http://cacerts.geotrust.com/GeoTrustRSACA2018.crt and redirector.gvt1.com/ must be enabled in order to allow browsers to validate uContact SSL certificate.
Habilitar acceso al sitio de Licenciator para las activaciones de las licenciasEnable access to the activator license site: us-central1-licenciator.cloudfunctions.net/api/servers/getLicence
Habilitar acceso al sitio de Montioreo de la herramientaEnable access to monitoring tool: monitor.ucontactcloud.com
access Access to the following IP´s (104.197.204.63 , 74.125.134.127) used by google chrome.
verify Verify that SIP - ALG is not active on the local or border network devices.
verify Verify that IPS - detection is not active because it can cause VoIP packet discard and voice problemas problems (unespected unexpected call drops).
domain Domain *.github.com must be enable for system updates
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