Arquitecture v5
- Daniel Olivera (Unlicensed)
- Anonymous
Analytics
Hardware
Size | Agents | Telephony | Backend | Database |
|---|---|---|---|---|
Small | < 30 | 1 | 0 | 0 |
Medium | < 500 | 1 | 1 | 0 |
Big | > 500 | 1 | 1 | 1 |
Telephony Core: Asterisk 10 with Integra Modifications.
Accepted Telecommunications Equipment: Digium or Sangoma Cards, Xorcom, Dinstar, KHOMP, SIP Gateways, SIP Hardphones.
Contact Center for 15 agents
Telephony and Database Server
Processor: Core i5 3.1 ghz or better
Memory: 8 GB RAM
Disk: 500 GB (Raid 1)
Controller: Raid 0/1/10 (software)
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
Contact Center for 40 agents
Telephony and Database Server
Processor: QuadCore 3.1 ghz
Memory: 8 GB RAM
Disk: 1TB (Raid 1) – 10K RPM
Controller: Raid 0/1/10 (software)
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
Contact Center for 100 agents
Teleohony
Processor: QuadCore 3.1 ghz
Memory: 8 GB RAM
Disk: 1TB (Raid 1) – 10K RPM
Controller: Raid 0/1/10 (software)
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
DataBase
Processor: QuadCore 3.1 ghz
Memory: 8 GB RAM
Disk: 500 GB (Raid 1) – 10K RPM
Controller: Raid 0/1/10 (software)
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
Contact Center for 200 agents
Telephony
Processor: CPU INTEL Xeon E6540 2.0 Ghz or better (6 cores)
Memory: RAM 16 GB
Disk: HDD 1TB
Controller: Raid 5 with disks SAS 15krpm
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
DataBase
Processor: CPU INTEL Xeon E6540 2.0 Ghz or better (6 cores)
Memory: RAM 16 GB
Disk: HDD 1TB
Controller: Raid 5 with disks SAS 15krpm
LAN: 100/1000 MB (Dual)
Compatible with Ubuntu Linux
The servers should be certificated in Ubuntu, check: http://www.ubuntu.com/certification/server/
Agents & Supervisors
The teams of agents and supervisors must have the following minimum Requirements:
Agent Desktop
Processor: Dual Core 2 ghz
Memory: 4GB RAM
Resolution: 1366 x 768 (minimal)
Disk: 160 GB
Java: 1.8
Supervisor Desktop
Processor: Core i3 2.5 ghz
Memory: 8 GB RAM
Resolution: 1366 x 768 (minimal)
Disk: 160 GB
Java: 1.8
Communication
Structure
Structure
/etc/IntegraServer/web/
IntegraPortalWS.war
IntegraChannels.war
IntegraGames.war
/forms/
/images/
/uContact/
/workflowdesigner/
/formsdesigner/
/tmp/
/etc/IntegraServer/reports/
/etc/IntegraServer/server/