🔧 Bug fixes
|
The message reception functionality for SMS and WhatsApp channels has been modified.
Added functionality to send messages with text and attachments for Gupshup and WhatsApp Business providers.
Visual improvements have been made to various reports.
The message reception functionality for SMS and WhatsApp channels has been modified.
Added functionality to send messages with text and attachments for Gupshup and WhatsApp Business providers.
Visual improvements have been made to various reports.
🔧 Bug fixes
|
Removed the DongleSendSMS activity from the Workflow Designer.
Removed the DongleSendSMS activity from the Workflow Designer.
🔧 Bug fixes
|
Added a new button to create a new interaction from an opened Email message.
Hides the option to create users with administrative phones.
Improvements were made to not allow the creation of more than one WebChat interaction in a browser at the same time.
Added a new button to create a new interaction from an opened Email message.
Hides the option to create users with administrative phones.
Improvements were made to not allow the creation of more than one WebChat interaction in a browser at the same time.
🔧 Bug fixes
|
Added audit record when deleting an SMS dialer base.
Hidden the Early Media option in voice dialers.
Added customer username for Instagram interactions.
Added a new configuration to show the historic of an interaction of the campaigns available for transfer.
Improvements were made to the transfer of interactions between agents when restarting the server.
Improvements were made to avoid disconections in SMTP-IMAP providers.
Added audit record when deleting an SMS dialer base.
Hidden the Early Media option in voice dialers.
Added customer username for Instagram interactions.
Added a new configuration to show the historic of an interaction of the campaigns available for transfer.
Improvements were made to the transfer of interactions between agents when restarting the server.
Improvements were made to avoid disconections in SMTP-IMAP providers.
🔧 Bug fixes
|
Added receiving responses to interactive messages from WhatsApp lists and buttons for the Wavy provider.
Added a queue to process the upload of screen recordings to the server.
Added an option to allow duplicate records when uploading lists to dialers.
Added the callerid of the customer in the list of SMS/WhatsApp interactions in queue.
Added receiving responses to interactive messages from WhatsApp lists and buttons for the Wavy provider.
Added a queue to process the upload of screen recordings to the server.
Added an option to allow duplicate records when uploading lists to dialers.
Added the callerid of the customer in the list of SMS/WhatsApp interactions in queue.
🔧 Bug fixes
|
Added the possibility to change the background of video calls with images and blur the background in WebChat.
Added the status of SMS for Gupshup and Infobip.
Visual improvements are made to WebChat on the customer and agent side.
Added new IPs for Unite and improvements are made.
Added the possibility of set an expiration date for Blacklist records using Integra Framework.
Added receiving forwarded multimedia messages for WhatsApp Business.
Added a new column in the ccrepo.sms_repo table.
Added the possibility to change the background of video calls with images and blur the background in WebChat.
Added the status of SMS for Gupshup and Infobip.
Visual improvements are made to WebChat on the customer and agent side.
Added new IPs for Unite and improvements are made.
Added the possibility of set an expiration date for Blacklist records using Integra Framework.
Added receiving forwarded multimedia messages for WhatsApp Business.
⚠️ Added a new column in the ccrepo.sms_repo table.
🔧 Bug fixes
|
Added a new webhook event for the dispositions of campaigns.
Added new hosts to Unite for Brazil, Argentina and Mexico.
Added audit record when COPC Models are updated or deleted.
Added a new webhook event for the dispositions of campaigns.
Added new hosts to Unite for Brazil, Argentina and Mexico.
Added audit record when COPC Models are updated or deleted.
🔧 Bug fixes
|
Fixed IntegraFramework UC_BreakUnbreak method.
Added reconnection attempts for validation of open tabs on uPhone.
Added new feature to synchronize Gupshup templates and use them as pre-assembled responses.
Fixed IntegraFramework UC_BreakUnbreak method.
Added reconnection attempts for validation of open tabs on uPhone.
Added new feature to synchronize Gupshup templates and use them as pre-assembled responses.
🔧 Bug fixes
|
🔧 Bug fixes
|
Added new functionality in webhooks to be able to choose the direction of incoming or outgoing messages.
Added new functionality in webhooks to be able to choose the direction of incoming or outgoing messages.
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
A break validation is added for when call transfers are performed.
The ability to use the special character '_' in the 'Registration String' field of VOIP providers is added.
For N2P SMS providers, it is now possible to configure in the 'sms from' field with which number you want to send the messages.
A break validation is added for when call transfers are performed.
The ability to use the special character '_' in the 'Registration String' field of VOIP providers is added.
For N2P SMS providers, it is now possible to configure in the 'sms from' field with which number you want to send the messages.
🔧 Bug fixes
|
Now you can configure channel provider flows for the general sending of SMS. By accessing the System Configuration section under the Default Providers tab, you can select both your configured providers and the channel provider flows.
The option of call parking is added to uPhone.
The "show all campaigns in historical interactions" setting is modified to allow filtering in the interaction history for messages from all previous campaigns or bots on the Messenger channel.
Now you can configure channel provider flows for the general sending of SMS. By accessing the System Configuration section under the Default Providers tab, you can select both your configured providers and the channel provider flows.
The option of call parking is added to uPhone.
The "show all campaigns in historical interactions" setting is modified to allow filtering in the interaction history for messages from all previous campaigns or bots on the Messenger channel.
🔧 Bug fixes
|
Queries were parameterized for security reasons to avoid SQL injection.
The log level is changed to SEVERE for the LogOp activity of flows.
The time between messages in SMS dialers is optimized. New configuration parameter added in the provider.
New configuration for Unite-uContact integration implemented.
The order of downloaded messages in webchat recordings is corrected.
Changes in the color of chats sent through webchat transcription.
Queries were parameterized for security reasons to avoid SQL injection.
The log level is changed to SEVERE for the LogOp activity of flows.
The time between messages in SMS dialers is optimized. New configuration parameter added in the provider.
New configuration for Unite-uContact integration implemented.
The order of downloaded messages in webchat recordings is corrected.
Changes in the color of chats sent through webchat transcription.
🔧 Bug fixes
|
Some SMS and WhatsApp providers are hidden.
Update of the Charts.js library.
New metrics are added to the database for interaction states, campaigns, and agents.
The error status is displayed in case of a failure in sending WhatsApp messages.
Some SMS and WhatsApp providers are hidden.
Update of the Charts.js library.
New metrics are added to the database for interaction states, campaigns, and agents.
The error status is displayed in case of a failure in sending WhatsApp messages.
🔧 Bug fixes
|
The Whatsapp Business provider has been added.
Improvements in vulnerability.
Enhancements in internal calls when they include a form.
A new solid dark gray color background is added.
The full name of agents is included in voice recordings.
Configuration is added to disable the current use of nocall strategies and assign the new interaction to an available agent.
Fixes in trunk visualization.
The Whatsapp Business provider has been added.
Improvements in vulnerability.
Enhancements in internal calls when they include a form.
A new solid dark gray color background is added.
The full name of agents is included in voice recordings.
Configuration is added to disable the current use of nocall strategies and assign the new interaction to an available agent.
Fixes in trunk visualization.
🔧 Bug fixes
|
The active reference option for SMTP/IMAP providers has been hidden.
More descriptive logs have been added to parking for better error control.
Fixed variable location saving for the ReadMessage activity in SMS bots.
The active reference option for SMTP/IMAP providers has been hidden.
More descriptive logs have been added to parking for better error control.
Fixed variable location saving for the ReadMessage activity in SMS bots.
🔧 Bug fixes
|
Attachments are now included in emails sent with WebChat transcripts.
Fixed the sending of embedded images by email with the default provider.
Added the insert link button when composing email interactions.
Changes in the Webchat audio player.
Added the display of COPC monitoring results when editing ratings.
Refactoring of the Infobip SMS provider.
Attachments are now included in emails sent with WebChat transcripts.
Fixed the sending of embedded images by email with the default provider.
Added the insert link button when composing email interactions.
Changes in the Webchat audio player.
Added the display of COPC monitoring results when editing ratings.
Refactoring of the Infobip SMS provider.
🔧 Bug fixes
|
Adds an attribute to the connection icon that allows reading its status with software for the visually impaired.
Improvements in maintenance tasks.
Enhancements in the configuration of Net2Phone providers.
Performs an update in jQuery.
Adds an attribute to the connection icon that allows reading its status with software for the visually impaired.
Improvements in maintenance tasks.
Enhancements in the configuration of Net2Phone providers.
Performs an update in jQuery.
🔧 Bug fixes
|
Added API token generation for Supervisors with SuperUser permissions.
Made data validation improvements in the telephone directory.
Added a rule to the nginx configuration to block the execution of the UC_Exec_Script_async function.
Added API token generation for Supervisors with SuperUser permissions.
Made data validation improvements in the telephone directory.
Added a rule to the nginx configuration to block the execution of the UC_Exec_Script_async function.
🔧 Bug fixes
|
Messenger and Facebook were added to the agent dashboard graph.
An status icon was added for Net2phone SMS providers.
New events were added to the webhooks module.
The ability to view the Email Providers screen is incorporated for non-multichannel licenses.
Google TTS activity is hidden for flow creation.
Automatic video playback for the customer in Webchat is removed.
Improvements in the vulnerability connected to log4j.
Messenger and Facebook were added to the agent dashboard graph.
An status icon was added for Net2phone SMS providers.
New events were added to the webhooks module.
The ability to view the Email Providers screen is incorporated for non-multichannel licenses.
Google TTS activity is hidden for flow creation.
Automatic video playback for the customer in Webchat is removed.
Improvements in the vulnerability connected to log4j.
🔧 Bug fixes
|
Prefix and Canada state marking rules were added.
Change in the default value of channels per agent for predictive markers.
The full names of the agents were added for the search of reports and recordings.
The weight of the category and attributes in COPC monitoring was added.
Tables were added to the cleaning of the maintenance task.
Fixes in the format of sending lists for WhatsApp Gupshup.
Prefix and Canada state marking rules were added.
Change in the default value of channels per agent for predictive markers.
The full names of the agents were added for the search of reports and recordings.
The weight of the category and attributes in COPC monitoring was added.
Tables were added to the cleaning of the maintenance task.
Fixes in the format of sending lists for WhatsApp Gupshup.
🔧 Bug fixes
|
Added auditing registration when spying on agents for telephony.
Improved data validation on Campaign and Agent screens.
Added auditing registration when spying on agents for telephony.
Improved data validation on Campaign and Agent screens.
🔧 Bug fixes
|
The "Previous messages" button found in the forwarding of emails is hidden.
Hidden in outlook providers, the "Sender Name" field.
Added a field in voice campaigns that allows you to filter which campaign to transfer to from the phone
The "Previous messages" button found in the forwarding of emails is hidden.
Hidden in outlook providers, the "Sender Name" field.
Added a field in voice campaigns that allows you to filter which campaign to transfer to from the phone
🔧 Bug fixes
|
Task is created to send a billing report to Net2Phone over SMS.
Task is created to send a billing report to Net2Phone over SMS.
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
Gubshup's Instagram is incorporated as SMS/Whatsapp provider.
Added an editor that allows you to modify or remove the Unsubscribe banner to email bookmarks.
Improved interaction transfer popover.
Added a notification informing supervisors that a new update is available, with a link to the changelog.
Gubshup's Instagram is incorporated as SMS/Whatsapp provider.
Added an editor that allows you to modify or remove the Unsubscribe banner to email bookmarks.
Improved interaction transfer popover.
Added a notification informing supervisors that a new update is available, with a link to the changelog.
🔧 Bug fixes
|
Change in installation packages for Ubuntu 20/22.
Added the QUERY_PARAMS constant for the Webhook Designer.
Added an event for WebChat that reports the current position in the interaction queue.
The default context is added in the agent creation.
Fixes in WebChat to have the same chat open multiple times.
Change in installation packages for Ubuntu 20/22.
Added the QUERY_PARAMS constant for the Webhook Designer.
Added an event for WebChat that reports the current position in the interaction queue.
The default context is added in the agent creation.
Fixes in WebChat to have the same chat open multiple times.
Modified the Sounds Settings and Audio Devices panels.
Added support for creating email SMTP providers that have user instead of email format.
Modified the Sounds Settings and Audio Devices panels.
Added support for creating email SMTP providers that have user instead of email format.
🔧 Bug fixes
|
🔧 Bug fixes
|
Added confirmation panel when deleting Messenger Providers.
A search for information about campaigns was changed to memory instead of making a query to the database.
Improvements in the Detail reports of telephony typifications by date.
Updated the client secret for Outlook providers.
Improvements in the activation of the Net2PhoneSMS provider.
Added confirmation panel when deleting Messenger Providers.
A search for information about campaigns was changed to memory instead of making a query to the database.
Improvements in the Detail reports of telephony typifications by date.
Updated the client secret for Outlook providers.
Improvements in the activation of the Net2PhoneSMS provider.
Added referral display for Whatsapp Gupshup and Infobip providers.
The jquery libraries were updated as security improvements against possible vulnerabilities.
Added referral display for Whatsapp Gupshup and Infobip providers.
The jquery libraries were updated as security improvements against possible vulnerabilities.
🔧 Bug fixes
|
🔧 Bug fixes
|
Data validation is improved when uploading lists in Blacklist.
The maximum weight when sending email attachments with the Outlook provider was limited to 25MB and in quantity to 50 files.
Portuguese translation arrangements were made.
Changed the accessibility symbol in WebChat.
Changed the completion message for WebChat interactions in Portuguese.
A generic method for sending emails for alerts or notifications has been implemented.
Data validation is improved when uploading lists in Blacklist.
The maximum weight when sending email attachments with the Outlook provider was limited to 25MB and in quantity to 50 files.
Portuguese translation arrangements were made.
Changed the accessibility symbol in WebChat.
Changed the completion message for WebChat interactions in Portuguese.
A generic method for sending emails for alerts or notifications has been implemented.
🔧 Bug fixes
|
🔧 Bug fixes
|
The option to add a title in the attached document of the templates sent by Gupshup, from WhatsApp, is incorporated.
Notification in Reports is modified when no data is entered in the Maximum Interval between Days.
Label is added to the interaction transfer button so that it can be read by software for blind.
A predefined template is added to display in the background on the webchat page and a pop-up to be able to access your own URL.
Fixed problem when transferring Email interactions through a Bot.
The HEY variable is added to the data of the interactions with Heynow suppliers.
Fixed the Clear Blacklist for this Campaign button on the Blacklist screen.
Fixed Delete Records button on Call Recordings screen.
Improvements are made in the typification reports.
An accessibility button is incorporated in the Webchat window that makes it possible to modify the font size.
Correction of array.map in Portuguese translation.
The validation of mandatory fields when uploading files in the list import module is corrected.
Fixed video and image extension on Whatsapp for Gupshup provider.
The problem with the time of the audios sent through WhatsApp, with the Infobip provider, has been corrected.
The new strategy for channels called mininteractions is incorporated.
The option to add a title in the attached document of the templates sent by Gupshup, from WhatsApp, is incorporated.
Notification in Reports is modified when no data is entered in the Maximum Interval between Days.
Label is added to the interaction transfer button so that it can be read by software for blind.
A predefined template is added to display in the background on the webchat page and a pop-up to be able to access your own URL.
Fixed problem when transferring Email interactions through a Bot.
The HEY variable is added to the data of the interactions with Heynow suppliers.
Fixed the Clear Blacklist for this Campaign button on the Blacklist screen.
Fixed Delete Records button on Call Recordings screen.
Improvements are made in the typification reports.
An accessibility button is incorporated in the Webchat window that makes it possible to modify the font size.
Correction of array.map in Portuguese translation.
The validation of mandatory fields when uploading files in the list import module is corrected.
Fixed video and image extension on Whatsapp for Gupshup provider.
The problem with the time of the audios sent through WhatsApp, with the Infobip provider, has been corrected.
The new strategy for channels called mininteractions is incorporated.
Improvements in Net2Phone SMS provider.
The campaign and agent name is added in the WhatsApp start interaction.
The possibility of pasting images from the clipboard in the chat of an interaction has been added.
Removed autoplay of videos in interactions.
Improvements in the UpdateIntegra.
Fixes in multiple WebChat interactions.
Improvements in Net2Phone SMS provider.
The campaign and agent name is added in the WhatsApp start interaction.
The possibility of pasting images from the clipboard in the chat of an interaction has been added.
Removed autoplay of videos in interactions.
Improvements in the UpdateIntegra.
Fixes in multiple WebChat interactions.
🔧 Bug fixes
|
?? Bug fixes
|
Added new hangup method.
Added new hangup method.
🔧 Bug fixes
|
🔧 Bug fixes
|
The SSH library is updated.
Asterisk commands are replaced.
The possibility of deleting telephony bookmark lists when they are active has been removed.
The SSH library is updated.
Asterisk commands are replaced.
The possibility of deleting telephony bookmark lists when they are active has been removed.
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
Update on security certificates.
Added member table in asterisk.
Fixed calls per second for markers.
Update on security certificates.
Added member table in asterisk.
Fixed calls per second for markers.
🔧 Bug fixes
|
Pop-up times are restricted when transferring calls.
The Microsoft Graph library is released.
Messenger and Facebook events are added in agent_stats.
Added BackupRecords location in nginx default for playback of recordings.
Hey SMS provider is added.
Pop-up times are restricted when transferring calls.
The Microsoft Graph library is released.
Messenger and Facebook events are added in agent_stats.
Added BackupRecords location in nginx default for playback of recordings.
Hey SMS provider is added.
🔧 Bug fixes
|
🔧 Bug fixes
|
SMS ID is added in the API.
Improvements in the notification of queued reports.
Improvements in the display of email providers.
SMS ID is added in the API.
Improvements in the notification of queued reports.
Improvements in the display of email providers.
🔧 Bug fixes
|
Added net2phone SMS provider
Added net2phone SMS provider
🔧 Bug fixes
|
More methods to use in Webhook are added.
More methods to use in Webhook are added.
🔧 Bug fixes
|
The behavior of campaigns that contain agents and bots has been changed.
Phone search function also filters campaigns.
Various changes to dialers.
The behavior of campaigns that contain agents and bots has been changed.
Phone search function also filters campaigns.
Various changes to dialers.
🔧 Bug fixes
|
🔧 Bug fixes
|
Language settings in voice dialers are changed.
MAILSYSTEM activity is added in telephony flows.
Voicemail is hidden from instances with new flows.
Language settings in voice dialers are changed.
MAILSYSTEM activity is added in telephony flows.
Voicemail is hidden from instances with new flows.
🔧 Bug fixes
|
🔧 Bug fixes
|
Email Providers are separated from Campaigns
Email Providers are separated from Campaigns
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
A new SMS provider is added(Hey).
A new SMS provider is added(Hey).
🔧 Bug fixes
|
Task is added to log out agents.
A legacy profile is added for old instances and flows.
Task is added to log out agents.
A legacy profile is added for old instances and flows.
🔧 Bug fixes
|
New table historical agent and campaigns.
The possibility of logging out all agents is added.
New table historical agent and campaigns.
The possibility of logging out all agents is added.
🔧 Bug fixes
|
The parkslot number of parked calls is displayed.
The parkslot number of parked calls is displayed.
🔧 Bug fixes
|
Added completed survey to audit.
Campaign members are displayed in the order they were added.
When giving error in blacklist it does not allow the call.
Added completed survey to audit.
Campaign members are displayed in the order they were added.
When giving error in blacklist it does not allow the call.
🔧 Bug fixes
|
Improved call transfer interface.
Added new services to batch add/remove for blacklist.
Added option to hangup call when closing a form.
Several plugins have been updated.
Improved call transfer interface.
Added new services to batch add/remove for blacklist.
Added option to hangup call when closing a form.
Several plugins have been updated.
🔧 Bug fixes
|
Now the blacklist flows will be logged in the var/log/blacklist.log file. The log will be disabled by default, to enable it you must call the following WS:
url: https://dominio.ucontactcloud.com/Integra/resources/Utils/logSetActive
Content-Type: application/x-www-form-urlencoded
body: active = 1 o body: active = 0
If active is 1, it is activated, otherwise it is deactivated.
Now the blacklist flows will be logged in the var/log/blacklist.log file. The log will be disabled by default, to enable it you must call the following WS:
url: https://dominio.ucontactcloud.com/Integra/resources/Utils/logSetActive
Content-Type: application/x-www-form-urlencoded
body: active = 1 o body: active = 0
If active is 1, it is activated, otherwise it is deactivated.
🔧 Bug fixes
|
The installation of the language that corresponds to the telephony campaign is configured from the script
The Twitter card is removed from the Monitoring dashboard.
You can now see the voice dialer form in the table
The installation of the language that corresponds to the telephony campaign is configured from the script 🌎
The Twitter card is removed from the Monitoring dashboard.
You can now see the voice dialer form in the table 📞
🔧 Bug fixes
|
In call recordings, bulk downloads are downloaded as .mp3 if available.
Functionalities were added to the report queue.
Improved reporting of SIP conversations by date.
Added default audios in Portuguese.
The Webchat icon becomes the same color as the Webchat.
In call recordings, bulk downloads are downloaded as .mp3 if available.
Functionalities were added to the report queue.
Improved reporting of SIP conversations by date.
Added default audios in Portuguese.
The Webchat icon becomes the same color as the Webchat.
🔧 Bug fixes
|
🔧 Bug fixes
|
Added the possibility of creating variables to display in the headers of the interactions in the unified inbox for Webchat, SMS and Messenger.
Added report queue cleanup.
Added the possibility of creating variables to display in the headers of the interactions in the unified inbox for Webchat, SMS and Messenger.
Added report queue cleanup.
🔧 Bug fixes
|
A Registration String field was added in Providers/VOIP.
A new property has been added to users that determines if they consume license or not.
A Registration String field was added in Providers/VOIP.
A new property has been added to users that determines if they consume license or not.
🔧 Bug fixes
|
In the agents dashboard, in the first column of the table, the icons of the channels of the interactions that are active for each agent are added.
The screen no longer locks when generating a report! Now by tapping on a report, you can continue to use the portal as normal and you will be notified when the report is ready.
Also, images can be uploaded to SMS bookmarks.
Added cache auto cleanup on page refresh.
In the agents dashboard, in the first column of the table, the icons of the channels of the interactions that are active for each agent are added.
The screen no longer locks when generating a report! Now by tapping on a report, you can continue to use the portal as normal and you will be notified when the report is ready.
Also, images can be uploaded to SMS bookmarks.
Added cache auto cleanup on page refresh.
🔧 Bug fixes
|
Now when trying to change the password, the parameters configured to establish a valid password are displayed
The COPC report in Workforce is added.
The email field is added when uploading a batch of agents
Now when trying to change the password, the parameters configured to establish a valid password are displayed 🔐
The COPC report in Workforce is added.
The email field is added when uploading a batch of agents 📧
🔧 Bug fixes
|
Websocket events on Integra Framework.
Websocket events on Integra Framework.
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
In the bots/bot functions flow the TransferBot activity has two new fields:
agents
Agent to whom you want to transfer the interaction.
AgentTimeout
Time in seconds that the interaction will ring in the agent.
When transferring from a bot to a particular agent, the interaction will ring at the agent until AgentTimeout is reached.
If the agent does not attend to the interaction, it goes to the campaign queue and will be distributed among the rest of the agents according to the campaign strategy.
In the bots/bot functions flow the TransferBot activity has two new fields:
agents
Agent to whom you want to transfer the interaction.
AgentTimeout
Time in seconds that the interaction will ring in the agent.
When transferring from a bot to a particular agent, the interaction will ring at the agent until AgentTimeout is reached.
If the agent does not attend to the interaction, it goes to the campaign queue and will be distributed among the rest of the agents according to the campaign strategy.
Added new text fonts for email templates.
Messages that are replied to in WhatsApp are now displayed
Added new text fonts for email templates.
Messages that are replied to in WhatsApp are now displayed
🔧 Bug fixes
|
🔧 Bug fixes
|
Improvements in Whatsapp/SMS providers. see the new https://integra-scm.atlassian.net/l/c/Y6AcAFVR
Added Brandon Grotesque Medium font to email templates.
Recycling now maintains destination and alternate numbers from the registry.
Improvements in Whatsapp/SMS providers. see the new https://integra-scm.atlassian.net/l/c/Y6AcAFVR
Added Brandon Grotesque Medium font to email templates.✨
Recycling now maintains destination and alternate numbers from the registry.
🔧 Bug fixes
|
🔧 Bug fixes
|
Improvements in the COPC quality model. The possibility of duplicating models is added, check "yes to all" to the qualifications, comments required when the qualification is "NO", and average mark in the monitoring report.
Agent profile screen with new metrics and data extraction directly from the database.
New Do not call action for dispositions that allows you to place a contact on the blacklist of all campaigns
SIP phone (softphone) md5 authentication
Improvements in the COPC quality model. ✨ The possibility of duplicating models is added, check "yes to all" to the qualifications, comments required when the qualification is "NO", and average mark in the monitoring report.
Agent profile screen with new metrics and data extraction directly from the database.
New Do not call action for dispositions that allows you to place a contact on the blacklist of all campaigns 📵
SIP phone (softphone) md5 authentication 📞
🔧 Bug fixes
|
Total channels and calls on calls view.
Improve dialers performance on removing max retries.
Total channels and calls on calls view.
Improve dialers performance on removing max retries.
🔧 Bug fixes
|
Created a new WhatsApp quantity report per day
A new generic campaign performance report was created.
Campaign selector improvements on the phone
Created a new WhatsApp quantity report per day
A new generic campaign performance report was created.
Campaign selector improvements on the phone 📞
🔧 Bug fixes
|
This version updates ucontactcloud SSL certificates. |
🔧 Bug fixes
|
Unsubscribe option in emails is now customizable
Unsubscribe option in emails is now customizable 📧
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
🔧 Bug fixes
|
The option to access the documentation from the uContact user menu has been added
The option to access WFM from security groups is added.
The transfer timeout is established per campaign.
The option to access the documentation from the uContact user menu has been added 📕
The option to access WFM from security groups is added.
The transfer timeout is established per campaign.
🔧 Bug fixes
|
The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.
Bot activity Wait, Resume and SetData.
A maximum number of interactions is added to update the email queue.
Workforce Management factory refurbished.
Now you can configure the blacklists from the flows.
The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.
Bot activity Wait, Resume and SetData.
A maximum number of interactions is added to update the email queue.
Workforce Management factory refurbished.
Now you can configure the blacklists from the flows.
🔧 Bug fixes
|
Add frequent, order and search canned responses.
Add only one form by interaction.
Add frequent, order and search canned responses.
Add only one form by interaction.
🔧 Bug fixes
|
WhatsApp API Infobip integration.
WhatsApp API Gupshup integration.
A company profile picture can now be assigned to agents within Webchat campaigns.
New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.
A notification arrives when receiving the transfer to another agent.
Transfer timeout, if the transfer is not attended, it returns to the previous agent.
The supervisor can reassign interactions between agents and queues.
WhatsApp API Infobip integration.
WhatsApp API Gupshup integration.
A company profile picture can now be assigned to agents within Webchat campaigns.
New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.
A notification arrives when receiving the transfer to another agent.
Transfer timeout, if the transfer is not attended, it returns to the previous agent.
The supervisor can reassign interactions between agents and queues.
🔧 Bug fixes
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Predictions WFM.
Predictions WFM.
🔧 Bug fixes
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🔧 Bug fixes
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Sentiment analysis results added to text recordings.
Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.
Login iso27001.
Improvement blacklist by contact.
Sentiment analysis results added to text recordings.
Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.
Login iso27001.
Improvement blacklist by contact.
🔧 Bug fixes
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The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.
Typographic fonts (Calibri, Fantasy, among others) are added for emails
Email destination addresses are added as copy mails
Add the CRM documentation in Portuguese
The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.
Typographic fonts (Calibri, Fantasy, among others) are added for emails⌨
Email destination addresses are added as copy mails 📧
Add the CRM documentation in Portuguese 🌎
🔧 Bug fixes
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¡Chatgroup for every channel! 💬
Visual improvement in voice campaigns member selection.
Maximum character length control added for Twilio.
The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.
¡Chatgroup for every channel! 💬
Visual improvement in voice campaigns member selection.
Maximum character length control added for Twilio.
The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.
🔧 Bug fixes
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The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.
The timeout is displayed again in Webchat.
Call parking improvements.
DatosEstadisticosWebChat report now includes bot information.
Report DetallesTipificacionesWebChatPorFecha.jrxml.
The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.
The timeout is displayed again in Webchat.
Call parking improvements.
DatosEstadisticosWebChat report now includes bot information.
Report DetallesTipificacionesWebChatPorFecha.jrxml.
🔧 Bug fixes
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Video resolution improvement to 1280x720
Video resolution improvement to 1280x720 🎥
🔧 Bug fixes
* Ability to show the check depending on the configuration. * A new icon is shown in notifications during screen recording.
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🔧 Bug fixes
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Now you can also perform screen recording of outgoing calls
Now you can also perform screen recording of outgoing calls 💻
🔧 Bug fixes
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Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].
Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].
🔧 Bug fixes
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An icon indicating whether or not an agent is on call is added to the phone's contact list.
An icon indicating whether or not an agent is on call is added to the phone's contact list.
🔧 Bug fixes
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Asterisk GoogleASR new parameters: silence, interruptKey, beep, timeout, speechContexts
IntegraFramework Wrap-up events.
Sentiment analysis (beta) is deactivated by default.
You cannot manually select the break that the system uses as an automatic break.
An independent thread is established for each channel so that double interactions are not created in case of concurrency.
Asterisk GoogleASR new parameters: silence, interruptKey, beep, timeout, speechContexts
IntegraFramework Wrap-up events.
Sentiment analysis (beta) is deactivated by default.
You cannot manually select the break that the system uses as an automatic break.
An independent thread is established for each channel so that double interactions are not created in case of concurrency.
🔧 Bug fixes
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Unified inbox notifications improvement
Webchat IP is added to interactions_stats data.
The campaign_stats API is modified so that it receives any interval number multiple of 15.
Unified inbox notifications improvement 📥
Webchat IP is added to interactions_stats data.
The campaign_stats API is modified so that it receives any interval number multiple of 15.
🔧 Bug fixes
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Recycling with disposition_repo.
Recycling with disposition_repo.
🔧 Bug fixes
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🔧 Bug fixes
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New library Log4j 🤘🚀
Channel flow log.
Digest auth added for Asterisk curl.
Webchatclient wait time is removed.
Bengali was added as a new language to WebChat.
New activity JSONQuery for BD for channel flows.
New library Log4j 🤘🚀
Channel flow log.
Digest auth added for Asterisk curl.
Webchatclient wait time is removed.
Bengali was added as a new language to WebChat.
New activity JSONQuery for BD for channel flows.
🔧 Bug fixes
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🔧 Bug fixes
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🔧 Bug fixes
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MySQL 8 and Ubuntu 20 upgrade.
Improved performance of the recordings screen: the way to search for recordings has been improved.
Batch upload of dispositions.
Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.
MySQL 8 and Ubuntu 20 upgrade.
Improved performance of the recordings screen: the way to search for recordings has been improved.
Batch upload of dispositions.
Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.
🔧 Bug fixes
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In the blacklist screen, a field is added to be able to delete numbers in bulk.
In the blacklist screen, a field is added to be able to delete numbers in bulk.
🔧 Bug fixes
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