6.403 (blue star)

note

⚡️ Improvements

  • The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.

  • Bot activity Wait, Resume and SetData.

  • A maximum number of interactions is added to update the email queue.

  • Workforce Management factory refurbished.

  • Now you can configure the blacklists from the flows.

⚡️ Improvements

  • The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.

  • Bot activity Wait, Resume and SetData.

  • A maximum number of interactions is added to update the email queue.

  • Workforce Management factory refurbished.

  • Now you can configure the blacklists from the flows.

🔧 Bug fixes

  • Fix button displacement in unified inbox.

  • Fix when uploading audios in Music on Hold.

note

⚡️ Improvements

  • Add frequent, order and search canned responses.

  • Add only one form by interaction.

⚡️ Improvements

  • Add frequent, order and search canned responses.

  • Add only one form by interaction.

🔧 Bug fixes

  • Fix log webhook.

  • fix SMS attachments and add lightbox.

  • Max body size NGINX 3GB.

6.402 (blue star)

6.401 (blue star)

note

⚡️ Improvements

  • WhatsApp API Infobip integration.

  • WhatsApp API Gupshup integration.

  • A company profile picture can now be assigned to agents within Webchat campaigns.

  • New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.

    • A notification arrives when receiving the transfer to another agent.

    • Transfer timeout, if the transfer is not attended, it returns to the previous agent.

    • The supervisor can reassign interactions between agents and queues.

⚡️ Improvements

  • WhatsApp API Infobip integration.

  • WhatsApp API Gupshup integration.

  • A company profile picture can now be assigned to agents within Webchat campaigns.

  • New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.

    • A notification arrives when receiving the transfer to another agent.

    • Transfer timeout, if the transfer is not attended, it returns to the previous agent.

    • The supervisor can reassign interactions between agents and queues.

🔧 Bug fixes

  • Fix in the time of the entry of emails.

  • Filters in template creation.

  • Fix of actions in gamification.

note

⚡️ Improvements

  • Predictions WFM.

⚡️ Improvements

  • Predictions WFM.

🔧 Bug fixes

  • Email: if there is more than one addressee, it shows as cc.

  • Prevent XSS attacks (Agent).

  • Escape "

  • The campaign name in messenger_repo stayed with the previous campaign when transferring from bot

  • Fix when parking transfers.

6.400 (blue star)

6.399 (blue star)

🔧 Bug fixes

  • Fix ISO 27001; it was asking for mandatory password change when login in.

note

⚡️ Improvements

  • Sentiment analysis results added to text recordings.

  • Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.

  • Login iso27001.

  • Improvement blacklist by contact.

⚡️ Improvements

  • Sentiment analysis results added to text recordings.

  • Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.

  • Login iso27001.

  • Improvement blacklist by contact.

🔧 Bug fixes

  • Fix screen recording with parking.

6.398 (blue star)

6.397 (blue star)

note

⚡️ Improvements

  • The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.

  • Typographic fonts (Calibri, Fantasy, among others) are added for emails(blue star)

  • Email destination addresses are added as copy mails (blue star)

  • Add the CRM documentation in Portuguese (blue star)

⚡️ Improvements

  • The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.

  • Typographic fonts (Calibri, Fantasy, among others) are added for emails(estrella azul)

  • Email destination addresses are added as copy mails (estrella azul)

  • Add the CRM documentation in Portuguese (estrella azul)

🔧 Bug fixes

  • WhatsApp - Skip special characters.

  • Change to type text column messages of Groupchat.

  • Fix for agents in campaign chat.

note

⚡️ Improvements

  • ¡Chatgroup for every channel! 💬

  • Visual improvement in voice campaigns member selection.

  • Maximum character length control added for Twilio.

  • The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.

⚡️ Improvements

  • ¡Chatgroup for every channel! 💬

  • Visual improvement in voice campaigns member selection.

  • Maximum character length control added for Twilio.

  • The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.

🔧 Bug fixes

  • Visual fix when sharing screen on a Webchat video call.

  • Fix WhatsApp characters like \ or “.

  • Fixing chains of emails with mails that had the same origin and subject.

  • Dispositions fix.

6.396 (blue star)

6.395 (blue star)

note

⚡️ Improvements

  • The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.

  • The timeout is displayed again in Webchat.

  • Call parking improvements.

  • DatosEstadisticosWebChat report now includes bot information.

  • Report DetallesTipificacionesWebChatPorFecha.jrxml.

⚡️ Improvements

  • The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.

  • The timeout is displayed again in Webchat.

  • Call parking improvements.

  • DatosEstadisticosWebChat report now includes bot information.

  • Report DetallesTipificacionesWebChatPorFecha.jrxml.

🔧 Bug fixes

  • Fixed upload of dispositions per batch.

note

⚡️ Improvements

  • Video resolution improvement to 1280x720 (blue star)

⚡️ Improvements

  • Video resolution improvement to 1280x720 (estrella azul)

🔧 Bug fixes

  • Improvement in screen recordings for outgoing calls.

* Ability to show the check depending on the configuration.

* A new icon is shown in notifications during screen recording.

  • Fix loading voice members.

6.394 (blue star)

6.393 (blue star)

🔧 Bug fixes

  • Build 6.392 script was replaced by error in tracked_links table index.

note

⚡️ Improvements

  • Now you can also perform screen recording of outgoing calls (blue star)

⚡️ Improvements

  • Now you can also perform screen recording of outgoing calls (estrella azul)

🔧 Bug fixes

  • Fix on the phone for the visualization of the campaigns for the supervisors. Now if a supervisor is logged in and is in a security group where no campaign is selected, the campaigns from all channels are displayed in the chat. If a supervisor is logged in who is in a security group and has some selected campaigns, then only the selected campaigns are shown. In addition, if this supervisor is an agent, the campaigns to which he belongs as an agent will also be displayed. If an agent is logged in, then their campaigns should appear.

  • Fix bottimeout.

  • Tracked_links data type for URL column changes to text.

6.392 (blue star)

6.391 🦠

note

⚡️ Improvements

  • Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].

⚡️ Improvements

  • Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].

🔧 Bug fixes

  • Fix call parking. Different calls were shown with the guid and caller id repeated. This occurred when a parked call was terminated by the caller, the guid of this was repeated in the typification of the following calls.

  • Fix SMS, the sent and seen statuses were not arriving correctly.

note

⚡️ Improvements

  • An icon indicating whether or not an agent is on call is added to the phone's contact list.

⚡️ Improvements

  • An icon indicating whether or not an agent is on call is added to the phone's contact list.

🔧 Bug fixes

  • Fix in video recordings, now a loader is displayed until the video finishes loading.

  • Concat in dialer base.

  • Fix in blocking queues between Channels and WS components.

  • Nameless quality models could be created on the portal.

  • When uploading video recording, it is tried until the WebSocket reconnects.

6.390 🦠

6.389 🦠

note

⚡️ Improvements

  • Asterisk GoogleASR new parameters: silence, interruptKey, beep, timeout, speechContexts

  • IntegraFramework Wrap-up events.

  • Sentiment analysis (beta) is deactivated by default.

  • You cannot manually select the break that the system uses as an automatic break.

  • An independent thread is established for each channel so that double interactions are not created in case of concurrency.

⚡️ Improvements

  • Asterisk GoogleASR new parameters: silence, interruptKey, beep, timeout, speechContexts

  • IntegraFramework Wrap-up events.

  • Sentiment analysis (beta) is deactivated by default.

  • You cannot manually select the break that the system uses as an automatic break.

  • An independent thread is established for each channel so that double interactions are not created in case of concurrency.

🔧 Bug fixes

  • Fix in security groups, used a reserved word from MySQL8.

  • Fix of create table webchat_queues for uContact installer.

  • Date fix in WFM reports API interactions_stats.

  • Local array in file MySQL8.

  • Date language fix in JSON MySQL8.

  • Fix in WhatsApp notifications.

  • Dialer fix: when a base was raised it turned on by itself.

  • Improved IntegraServer.log view: now in database exceptions, not all stack trace is shown.

  • Fix in reverse and progressive flows.

  • Fixed sync false in SMS and webchat unified inbox.

note

⚡️ Improvements

  • Unified inbox notifications improvement (blue star)

  • Webchat IP is added to interactions_stats data.

  • The campaign_stats API is modified so that it receives any interval number multiple of 15.

⚡️ Improvements

  • Unified inbox notifications improvement (estrella azul)

  • Webchat IP is added to interactions_stats data.

  • The campaign_stats API is modified so that it receives any interval number multiple of 15.

🔧 Bug fixes

  • Fix in bulk SMS provider.

  • Fix webchat for different languages (blue star)

  • Fix loading batch types.

6.388 🦠

6.387 🦠

note

⚡️ Improvements

  • Recycling with disposition_repo.

⚡️ Improvements

  • Recycling with disposition_repo.

🔧 Bug fixes

  • Fix in log of channels flows for activities of type Procedure.

  • Fix in the typifications screen when uploading them in batch.

  • Append video for recordings.

  • Channels flow log is added to the logrotate.

🔧 Bug fixes

  • Fix bots, Arreglo de bots, when using variables in the timeout message.

  • Fix log Asterisk events.

  • Fix WebChat welcome database.

  • Fix Facebook recordings.

  • Fix voice recordings.

6.386 🦠

6.385 🦠

note

⚡️ Improvements

  • New library Log4j 🤘🚀

  • Channel flow log.

  • Digest auth added for Asterisk curl.

  • Webchatclient wait time is removed.

  • Bengali was added as a new language to WebChat.

  • New activity JSONQuery for BD for channel flows.

⚡️ Improvements

  • New library Log4j 🤘🚀

  • Channel flow log.

  • Digest auth added for Asterisk curl.

  • Webchatclient wait time is removed.

  • Bengali was added as a new language to WebChat.

  • New activity JSONQuery for BD for channel flows.

🔧 Bug fixes

  • The date format in the JSON library is fixed and the Java driver is updated to the latest version.

  • Fix obsolete namespace in MySQL8.

  • Fix in uploading data to MySQL8 file.

  • Fix in first webchatclient message.

🔧 Bug fixes

  • Fix on the date in MySQL8: downgrade the driver.

6.384 🦠

6.383 🦠

🔧 Bug fixes

  • Fix in update: MySQL8 drivers for Ubuntu 16 and 18 are not updated.

note

⚡️ Improvements

  • MySQL 8 and Ubuntu 20 upgrade.

  • Improved performance of the recordings screen: the way to search for recordings has been improved.

  • Batch upload of dispositions.

  • Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.

⚡️ Improvements

  • MySQL 8 and Ubuntu 20 upgrade.

  • Improved performance of the recordings screen: the way to search for recordings has been improved.

  • Batch upload of dispositions.

  • Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.

🔧 Bug fixes

  • Fix phone.js events in queue_log_repo.

  • Fix when closing tabs on the portal.

  • Fix in batch uploading of agents from the portal.

6.382 🦠

6.381 🦠

note

⚡️ Improvements

  • In the blacklist screen, a field is added to be able to delete numbers in bulk.

⚡️ Improvements

  • In the blacklist screen, a field is added to be able to delete numbers in bulk.

🔧 Bug fixes

  • Licenciator version of Ubuntu.

  • Se valida la licencia en caso de que algún campo esté mal.

  • Fix ExecWS flows, POST method.