Administrator
With this tool, uContact users can receive and send Emails using the portal.
Campaign Configuration
Allows the user to create Email Campaigns.
Campaign Data
- Name
Campaign's name for identification purposes. - Service Level
Is the calls percentage that were attended by the agent before a stipulated time. - Strategy
Is the behavior that the campaign will have. To know more about this, please visit Strategies - Schedule
Time in which the campaign will be available, that is, with agents available to handle the interactions.
To add a schedule configuration you must add it with the '+' button and a new window will appear to add the schedule.
To delete a schedule, select it from the list and press the '-' button
Email Data
- Account
Email account that is going to receive the emails. - Password
Account password. If this one is wrong written the user will be notified and the campaign can not be created till the password of the account is right. - Outbound SMTP
Protocol for simple assigned email transference. - Inbound IMAP
Protocol for accessing internet messages. - Port
Designated port number
To finish the creation process, the user must click on the "Save" button.
To end the process, the user must click on the "Save" button below.
Once the campaign is created, this one will appear in the list on the right side of the screen.
If the user selects a campaign from there, all its data will load in the section of the left, so the user can always modify it.
Members
In order to add or delete agents from a campaign, the user must go to Members on the top left corner.
Add Member
- In the Campaigns column, select one or more campaigns to which you want to add or remove members.
- Select one or more agents from the Agents column and press Add
- In the Members column we will see the agents added to the campaign.
Templates
Easily design your own Templates.
Each one of this is assigned to a specific campaign.
Email Dialer Configuration
Configure your Email dialer campaign to send massive volumes of emails.
Email Agent
This is how the agent uses Email in the portal.
Supervisor
Campaign Monitoring
Here the statistics in real time are shown.
Recording
In this section, the supervisor will see every Email chat interaction.
Dialers Monitoring
Menu to supervise the state of the Email campaign services.
Dashboard
Show all the active emails services, allowing supervise its activity and upload information.
Lists
Section where the email dialer lists are administrated.