Introduction
There are two types of users inside uContact, those are:
Agent
uContact Agent is a module for the contact center agent as the total solution for integration with features relating to data capture, monitoring by states, and integrated communications with the uContact platform.Supervisor
uContact Supervisor is responsible for all system management, it manages and monitors campaigns and dialers; permits, users, and suppliers can be created and workflows can be set up along with forms and reports.
Operative systems
Windows MacOS Ubuntu
Browsers
Chrome Firefox Edge
uContact Login
To navigate uContact, you will have to enter the Login screen of the Portal.
Here you will find the following:
uContact logo.
User and Password fields.
User profile combo box.
Language combo box.
Login button.
Password recovery link.
Software version.
To enter, simply fill in the fields with your username and password, select your profile, language, and click Login.
By default, the language is the same as your browser.
You can also enter by pressing the “Enter” key.
Notifications
On the top right, you can see a series of icons that have the functionality to notify the user about different events.
User Profile
Located in the upper right corner, the user can see:
His username
Current state
Online time