- Created by Daniel Olivera, last modified by Maria Carina Soca on Jun 16, 2021
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6.367 🦠
⚡️ Improvements
WFM Reports API 😃 (Click here)
🔧 Bug Fixes
Fix when breaking
Fix in log formatting of date> IntegraServer.log
Fix in view of agents by security group in recordings
Log in DispositionCall (details about API)
⚡️ Improvements
Subject in email notifications
Manual call rebooking
🔧 Bug Fixes
Fixes in email styles (CSS)
Threadpool Jetty Increment
Fixes in Gmail API revoke token
Fix on recordings agents
Missing dependency on installer
Survey convert
6.366 🦠
6.365 🦠
🔧 Bug Fixes
Facebook Fix: PhotoMatch Username
Fix in NullPointerException MemoryCache
Visual fix on slow reports
Log rotate syslog on install
⚡️ Improvements
Add labels for DispositionCall
Add onLoadIframe event for webchat API
🔧 Bug Fixes
Jetty version update
Enlarge jetty queue thread pool
6.364 🦠
6.363 🦠
⚡️ Improvements
Popup image in unified inbox emails
Full stars option for webchat
Hold time on the agent's phone, now you see a counter of how long it has been since you put the call on hold
🔧 Bug Fixes
Fix when bringing the first SMS's of an interaction
Fix when viewing SMS recordings with enter
When an agent was writing something in the unified inbox and a call came to him, he lost everything, now it is fixed
Fix status of pause agents when logging out in campstatus
⚡️ Improvements
Integration with Gmail for the email channel 📧
6.362 🦠
6.361 🦠
⚡️ Improvements
Improvements in workforce reports
Agent names with numbers and is added in the scheduler
TLS 1.2 and 1.3
Logs on Integra server, MySql and Asterisk Cloud for greater information capture on these services.
View Deleted Agents in Security Groups
Reschedule in progressive dialers
🔧 Bug Fixes
Fix status of first whatsapp message when the interaction is outgoing
Fix in email when an email arrives to an interaction that is in queue
Fix in webchat recordings when there is a bot
Fix for error typing calls that were parked
⚡️ Improvements
Adaptation of telephony activities fo Amazon polly (More information here about this service)
🔧 Bug Fixes
Fixes in transferred and then retrieved interactions
Fix when uploading audios and music on hold
Fix about security group agents in recordings
6.360 🦠
6.359 🦠
🔧 Bug Fixes
Fixes in transferred and then retrieved interactions
Fix when uploading audios and music on hold
Fix about security group agents in recordings
⚡️ Improvements
Change requests in workforce 😃
🔧 Bug Fixes
Interactions_stats: Calculation numbers are rounded in seconds and attention time is added
Fix for frontend when downloading reports of interactions.
6.358 🦠
6.357 🦠
⚡️ Improvements
Support for emojis when installing uContact
Interactions that returned to the queue when the agent disconnected are now returned to the agent when they connect if they are still in the queue.
🔧 Bug Fixes
HTTPS is added for DinstarWebDigest
⚡️ Improvements
Search recordings by GUID (channels and calls) ⏺
6.356 🦠
6.355 🦠
⚡️ Improvements
Analytics improvements (interaction_stats, agent_stats stickiness metric)
Option to hide attachments in webchat
🔧 Bug Fixes
Fix \ n JSON in webhook
Fix on report DetalleTipificacionesWebChatPorFecha.jrxml
⚡️ Improvements
Webchat api (documentation here)
New activity:
MessageStatus
in the flow designer, to change the status of sent messages (reference here)(referencia aqui)Modal code editor for JS and SQL flow designer
🔧 Bug Fixes
Fix when ending a webchat that is in queue
Fix on report
DetalleLlamadasEntrantesCompletadas.jrxml
Facebook token status fix
Fix in facebook recordings
Survey filter fix in reports
6.354 🦠
6.353 🦠
⚡️ Improvements
Asterisk installation is now done from Integra's Google Storage
Dialer change to assign more priority to older lists
Heynow interaction history
🔧 Bug Fixes
Fix when saving attachments to base for per-flow SMS providers
⚡️ Improvements
Agent_stats improvements and new fields
New option in channel campaigns, to be able to choose which ones to transfer to.
Option to connect automatic webchat call: Now you can choose between voice call or video call.
🔧 Bug Fixes
Fix dates in view of agent types
6.352 🦠
6.351 🦠
⚡️ Improvements
Video video call when connecting a webchat interaction (in the next update the option to choose between audio and video will appear) 💻 🎧
🔧 Bug Fixes
Fix when retrieving interactions from different channels
Fix when sharing screen from agent to client in webchat, sometimes the video was not seen
Fix in survey report ⭐ ⭐ ⭐
⚡️ Improvements
Workforce Management improvement
🔧 Bug Fixes
Fix in typifications
Fix
time between calls
for SMS dialersFix in Bot timeout
Fix in the list of agents and campaigns when transferring interactions
Fix interaction_stats when saving in Database
Update: simple peer 9.7.2 to 9.10.0
6.350 🦠
6.348 🦠
⚡️ Improvements
New interaction detail report
Variable buffer in added in Asterisk update
New report:
DetalleLlamadasEntrantes
New campaign statistics (campaign_stats) and new metrics for agents (agent_stats) 🤟
🔧 Bug Fixes
Fix when uploading a disposition base with blank lines
Fix in call log in webchat_log_repo
Serialization of transfers between agents when the Integra Server is restarted
Fix on screen of recordings when there was only one campaign in the filter
⚡️ Improvements
Interaction statistics: new metrics for interactions
🔧 Bug Fixes
Fix in Wavy Whatsapp HSM and new API template
Fix in webchat whan downloading and uploading the server: the websocket is automatically connected
6.347 🦠
6.346 🦠
⚡️ Improvements
Channel dashboard improvement: new indicators are added and the graph is changed
Beta of analytics in workforce management
🔧 Bug Fixes
Fix in bots
Fix for duplicate messages in bots
⚡️ Improvements
Location of whatsapp for Infobip
New field in security group, to not allow agent actions in dashboards
🔧 Bug Fixes
Fix and update to the latest version of summernote
Bot fix when sending text whit
`
Fix of the duplicate in the first message that started the interaction
Fix in stream webhook response, now it is empty
Fix when sending video type attachment to provider in Wavy
Fix unified inbox notifications
Field filter is removed when recycling
Fix report:
DetalleLlamadasEntrantesAbandonadas
6.344 🦠
6.343 🦠
⚡️ Improvements
New report
DetalleLlamadasEntrantesCompletadas
🔧 Bug Fixes
Fix in channels dashboard when the campaign had bot at the end
Fix in notificatins of transfers between campaigns
Fix in 'evaluate expression' bot
Form url encoded parameter is added in channels stream
Fix in campaing chat
⚡️ Improvements
New events: CONNECTBOT and COMPLETEBOT
Improvemens to reports:
CantidadLlamadasEntrantesAbandonadas
,DatosEstadisticosEntrantres
,DetalleCDRResumido
,DetalleTipificacionesTelefonia
,CantidadDispositions
,DetallesTipificacionesTelefoniaPorFecha
,DetalleLlamadasEntrantesCompletadas
🔧 Bug Fixes
Fix update Asterisk
Fix queuename empty in phone.js events
Fixes multiple notification channels
Disposition with two spaces is now saved to the database
When starting an interaction that was in the queue now specifies the error
Fix in the channels panel, the time indicated in the queue returned to 0 if the IntegraServer was restarted
6.341 🦠
6.340 🦠
⚡️ Improvements
Update Asterisk to 13.38.1
New certificates
Bot variables
Infobip status whatsapp
New exec script function whit no result
🔧 Bug Fixes
Fix email history font in unified inbox
Fix hide/unhide facebook comments
Fix client name in messenger
Fix URLENCODE in asterisk when sms arrived whit %
Security groups of agents in reports, before it did not take agents into account
Fix campaign NONE in queue_log_repo del phone.js events
⚡️ Improvements
Removed limit in search of historical emails
🔧 Bug Fixes
Fix shift + enter in unified inbox
Fix emojis in textarea of the unified
Fix messenger username permissions
Fix execws bots
Fix in report
DetallesTipificacionesSMSPorFecha
Fix transfers notifications in the unified inbox
6.338 🦠
6.337 🦠
⚡️ Improvements
Email history improvement
Channel notifications: accessibility parameter is added
Workflows designer: Text variables in the position activity
Virtual hold in ACD table for campstatus
🔧 Bug Fixes
Fix in channels provider flows: it wasn't ignoring them in dialplan file
Fixes in activity for bots: ExecWS
Like is removed in the caller id when loading the historical sms in the unified inbox
White label images are added in the install script, to download from the licenciator
Fix contact manager
Record is saved in calls_spool_repo when reespooling
🧪 New features
In the campaign parameter in the bots transfer activity, you can now pass a js $ {} expression to it
⚡️ Improvements
Webchat and bot surveys
CAMPAIGN is added as a variable in all channels for bots
The client's name is saved in the ENTERQUEUE record for whatsapp in the data2 column
JSSIP 3.7.0 phone and webchat
🔧 Bug Fixes
Fix in webchat audio call
Fix in password when creating supervisor
Fix in messenger for European changes. Attachments are sent as links.
Fix when updating SMS providers
Fix OpenedForms
Fix in SMS dialer for whatsapp
Fix in the initial message when a bot was used at the end of the interaction
Fix DID validation for dialer campaigns with random
Format validation is removed when uploading audio files
6.336 🦠
6.335 🦠
⚡️ Improvements
jQuery update from 3.1.0 to 3.5.1
New ChatPerAgentMessenger report
Improvement in the PerformanceEmailPerAgent report
🔧 Bug Fixes
Fix of retries 0 in busy agent
Default VM false when creating agents
Fix in query sms recordings
Fix in historical query sms in interaction
Fixed bug in SMS spying, messages were not seen properly
Fix of blacklist method in IntegraFramework
🧪 New features
Bots upon completion
Now you can select a bot to which the interaction will be transferred at the end 🤟
Security groups
"Only edit campaign members" permission now also for channels
Permission so that security groups cannot see any forms
⚡️ Improvements
The status of sending messages is added in the database for Infobip
Update of the Complete CDR Detail report
HeyNow and Messenger providers screens are hidden if the license does not have channels
🔧 Bug Fixes
Fix in messenger provider tokens
Format and name validation when uploading an audio to the system from the portal
Abandon button in webchat was hidden
6.334 🦠
6.333 🦠
⚡️ Improvements
Agent stats (beta)
Improvements for accessibility
🔧 Bug Fixes
Fix in email password when updating a campaign
Fix in limit of 1000 agents in getSips ws
Facebook activation without messenger provider
⚡️ Improvements
New function for the IntegraFramework
UC_exec_batch_async
New event in flows,
OUTCALLSTARTED
Events of messages sent in TwillioWhatsApp are saved
🔧 Bug Fixes
VoipInnovations provider fix
Fix in recycling, it is grouped by destination in the quer
Fix in WebChatAgent report filter
6.332 🦠
6.331 🦠
⚡️ Improvements
Jasper update from 6.7.1 to 6.16
🔧 Bug Fixes
Fix in omnichannel dashboard service level
Fix in designer's background
Fix in respool alternative without alternative numbers
Fix in EmailStatisticsData report
🧪 New features
Messenger providers
Multiple DID's on dialers
Record screen of a call
⚡️ Improvements
License request improvement:
The mail field was added so that the user can be notified
New blue default background
Improvements for accessibility
🔧 Bug Fixes
Fix in survey print view
Fix on Facebook Recordings for supervisors without a phone
Fix when submitting with enter on facebook from the unified inbox
6.330 🦠
6.329 🦠
⚡️ Improvements
New report to list calls that come in through API
Improve attachments for SMS providers by flow
🔧 Bug Fixes
Fix when deploying in Workflows designer
Stun is removed from google on phone js
Fixed field ‘To’ when forwarding emails
Fix loading agent campaigns when initiating an interaction
Fix messenger images at the beginning of the interaction
🧪 New features
New webhook and channel provider designer
⚡️ Improvements
Ccdata statistics with the licenciator
APIBan
Update from java 8u131 to 8u271 on install
Accessibility improvements and keyboard shortcuts
🔧 Bug Fixes
Fixes for custom webchat integration
User-agent at login
6.328 🦠
6.326 🦠
⚡️ Improvements
'To' field is removed in forwarding email
Maxlength in webchatclient survey
🔧 Bug Fixes
Fixes in Spanish webchat translations
Fix on name when transferring webchat and full name
⚡️ Improvements
Performance of sms queries in main dashboard
Initial message in bot for: webchat, sms and messenger
Webchat form parameters can now be received by url for integration
🔧 Bug Fixes
Fix hey history from the previous build
Fix in gamification url
Fix in dialers with P
6.325 🦠
6.323 🦠
⚡️ Improvements
Full user name in messenger
uContact now reports the disks status
HeyNow history in unified inbox
setIgnoreGraphics parameter in jasper is now true
If a report is broken, the change must be made in the report
🔧 Bug Fixes
Fix in sms_providers
HeyNow and Email, password problems
Fix on SMS recordings screen
Search for recordings by agent started by a bot
Fix on unified inbox
Spell check was not taken when sending messages by pressing enter
Fix in SMSDetalleConversacion report
⚡️ Improvements
Security
Passwords are no longer displayed in uContact, they can only be changed
Password limit for users
Copy omnichannel campaign dispositions
Improvement in dialers when the agent gives Busy
🔧 Bug Fixes
Less timeout and more log on dialers
Fix in users without phone to see dispositions
Campaign timezones are removed
Fix in spying of SMS interactions when there were attachments
6.322 🦠
6.321 🦠
⚡️ Improvements
Timezone for campaigns
Improved base upload by removing b64 from the portal
New configuration for each agent to see their own typings
Delete scheduled calls from the portal for a dialer
New alert to notify multiple users
Name of agents is added to SMS recordings
New report name field
🔧 Bug Fixes
The verbose level for the func_odbc is changed
Fix in fromname email
Fix in negative channel of dialers
Fix in queue_log transfer, the number was not being saved
Fix in voice dispositions, the button was stuck
Fix in webchat when on video call
Fixed agent error already connected with interaction
Fix in tag runner
🧪 New features
New WhatsApp provider, Jelou
⚡️ Improvements
Improved SMS recordings screen
Interactions are now listed.
New campaign filter in voice members
Timeout in the UC_Http_Proxy function of the IntegraFramework
New button to restart channels on dialers
Autocomplete off on all uContact password fields
Home dashboard improvement
SMS card Includes HeyNow messages
Rename SMS to SMS / Whatsapp
Maximum channels number validation from the frontend
Hidden the twitter’s campaign status
🔧 Bug Fixes
Fix in SMSRegExp from previous build
HeyNow Provider Screen Fix
Fix in wrapup for outbound campaigns
Fix in ExecWS in bots, strings with symbol `
Fix in websocket logs
Transfer interaction even when agent is paused
Fix in network for duplicate disposition
Fix in dialers to avoid negative stats
Fix in dialer 300 channels loop
6.320 🦠
6.318 🦠
⚡️ Improvements
FINISHWRAPUP Times
Scheduled tasks in Licenciator
.ogg audios for HeyNow
🔧 Bug Fixes
Fix in closing email
Fix in email when transferring between campaigns
Fix in REENTERQUEUE in emails
Fix in sms_scheduler
REGExp validation on SMS providers
Fix in the DNCR of the dialers
It was not updated in real time
Fix in holdtime of interactions
Dashboard and standby interactions time were not the same
⚡️ Improvements
TURN is added to share screen function in the portal
New SMS provider Bandwidth
Request licenses from licenciator
🔧 Bug Fixes
Fix in survey report
Fix in ringall for HeyNow campaigns
TIGO provider fix
6.316 🦠
6.315 🦠
⚡️ Improvements
Bot functions
See more about bot functions, click here!
Dispositions modal
Telephony dispositions are mandatory
🔧 Bug Fixes
Fix in voice campaigns, DID with + not allowed
Fix in hey now recordings and sending audios
Duplicate email fix
Fix email forwarding
⚡️ Improvements
New SMS provider Tigo
🔧 Bug Fixes
Fix in preview dialers
ParseJson buffer fix in asterisk
Audits in IntegraFramework
Fix in reports:
IncomingWebChatbyHours
AmountWebChatsPerDay
Fix for rrmemorynocall strategy
Fix when unbreak with the form open
6.314 🦠
6.312 🦠
🧪 New features
New dialer type: ReverseProgressive.
⚡️ Improvements
Ringall interactions now show the time elapsed since the interaction started, and not when the agent started ringing
Improvements in the email dashboard and the ability to view the links that were clicked
🔧 Bug Fixes
Lock in SMS flows
Fixes in reports:
CDR - Complete per Campaign
Detail Messenger dispositions by date
Completed by Month
Fixes in Messenger:
OUTMESSENGER name was wrong and REENTERQUEUE was executed in agent-initiated interactions
Fix in respool peeraccount and accountcode
Fix tagging peeraccount and accountcode
⚡️ Improvements
Improved webchat screen sharing
🔧 Bug Fixes
Interactions fix:
Now when the websocket is disconnected the interactions of the agent's unified inbox disappear
Ubuntu 18 fix
Fix data null in dialers
Install fix for licenciator
6.311 🦠
6.310 🦠
⚡️ Improvements
Changes in the installer to install from the cloud
A card showing all licenses is added to the portal’s home
Notification that network connection was lost is improved
🔧 Bug Fixes
When making the request to the licensor:
Mac is added
It is validated that the license comes in the correct format
Fixing times when the wait is greater than one hour in the channels dashboard
Fix in webchat
REENTERQUEUE
The data was wrong in the base in the CONNECT
Fix in asterisk, don't hangup if argument is missing
Fixes in messenger:
Data4 was left without the name of the person when
REENTERQUEUE
inmessenger_log_repo
and the first message was without agent inmessenger_repo
Fix when transferring an inactive interaction would transfer the active one
Fix in dialers, campaign is added to recycling
⚡️ Improvements
MMS Twilio
🔧 Bug Fixes
Fix when transferring to another campaign in the unified inbox
Fix of -1 in channels dashboard when transferring
Fix on track_emails
Changed shared last call behavior
6.309 🦠
6.308 🦠
⚡️ Improvements
New reports of interaction details
🔧 Bug Fixes
Fixes in heyNow integration
Fix on spy screen
Agents are asked to share when they log in
Fix on SMS canned responses when starting a conversation
Fix on checklicence of licenciator
⚡️ Improvements
Configurable feedback on Webchat
New option
Automatically transfer to campaign queue when logged out
Bot license control 🤖
🔧 Bug Fixes
Fix in URLPOSTSMS when it was more than one provider
Fix for transfers between campaigns
When they were outgoing interactions, they hung on the dashboard
Fix in the SummaryCampaignOutgoingRange report
Fix in ringall notification for SMS
Now you see name and number
6.307 🦠
6.306 🦠
⚡️ Improvements
Spy Screen rework
The new Licenciator is activated
us-central1-licenciator.cloudfunctions.net/api/servers/getLicence
🔧 Bug Fixes
Delete notification closing event so that the call is no longer cut
⚡️ Improvements
Pin on Unified inbox interactions
Timeout message for Bots
200 character limit for SMS with WhatsApp provider is removed
🔧 Bug Fixes
Fix on modify member penalty on voice campaigns
Added guid in SMS provider URLPOSTSMS
6.305 ??
Back to the office!
6.304 🦠🦠
⚡️ Improvements
TLS 1.1 or 1.2
Download conversation report on heyNow recordings
🔧 Bug Fixes
Fix notifications when receiving interaction from bot
Fix that the number was not seen when spying interactions
UpdateIntegra script fix to update from portal or licenciator
Campaign in FINISHWRAPUP in DB
⚡️ Improvements
Audio added for WavyWhatsapp
Before this option was disabled
🔧 Bug Fixes
Fix on recordings screen
The average quality was not seen for a call in the stars
Fix base upload for a different time zone than where you are located
Fix in websockets for maximum text size
Fix in answer of the phone when it was clicked and it was in an incoming call
6.303 🦠🦠
6.301 🦠🦠
⚡️ Improvements
Email bots (beta) 🤖
Email body in global variable EMAIL_BODY
Google STUN added as secondary option
🔧 Bug Fixes
Fix for spying on recordings when the phone is administrative type
Fix for outgoing audios for WhatsApp
Now they are recorded in MP3
Fix in IntegraFramework HttpProxy function
⚡️ Improvements
Bots improvements
Timeout in ReadMessage activity
Email bots (beta)
New Dialing Rules for Mexico
New SMS reports
🔧 Bug Fixes
Fix on bot ExecQuery activity
Fix in exec ws in bots when response is XML
6.300 🦠🦠
6.299 🦠🦠
⚡️ Improvements
Option to hide the dispositions for any channel
Dispositions in a Form, as in Telephony also in Channels
Base load of telephony dialers is no longer Base64
🔧 Bug Fixes
Changes to SMS Infobip API
Use different URLs
⚡️ Improvements
New dispositions index in dispositions_repo
🔧 Bug Fixes
Administrative phone does not load the unified inbox,
Websockets error when not having campaigns assigned
6.298 🦠🦠
6.297 🦠🦠
🔧 Bug Fixes
Fix on base load with timezones
Fix on disconnection of websockets and ping on webchat
Fix in IntegraFramework method audits
6.295 🦠🦠
⚡️ Improvements
Forms on channels 🍟
New configuration in email campaigns: From name.
It serves to put the name to the sent emails, today that name is the name of the campaign itself
Improvement in the Websockets state table, and change of timeout configuration
New field
setqueuevar
inqueues
New method in the Integra framework
UC_BreakUnbreak
🔧 Bug Fixes
Fix bots in exec ws activity
6.294 🦠🦠
⚡️ Improvements
Webchat menu for bots
DID field of SMS campaigns
Supports multiple campaigns with one bot
6.293 🦠🦠
⚡️ Improvements
Update jetty 9.4.5 -> 9.4.28
Update of webchatclient dependencies
New method for IntegraFramework UC_Http_proxy
DialerStatusCache query improvement
Control so that uContact tabs cannot be duplicated in Chrome
Control of connections by websocket for agents in the agent_connections table
?? Bug Fixes
Bot fixes:
Fix in wsexec for SOAP
Clickable hyperlinks on webchat
When the client clicks on a bot option in webchat, the number they send is seen
Fixes in reports:
FlowofCallsId
SummaryTimesCampaign
DetailCampaignsTimes
Fix in SMS Recordings, list of campaigns when the user is not SuperUser
Fix in creating agent profile photos for batch upload
6.290 🦠🦠
⚡️ Improvements
Infobip whatsapp with all the functionalities
Auto pause attempt count
🔧 Bug Fixes
Fix in first message on WhatsApp did not mark the status
Fix on sms dashboard
Fix on-screen rates, fields that are primary key are disabled when a record is selected
Fixes in reports
Amount Messenger By Dates
Detail CDR Complete
DetailCDRCompletoPorBase
DetailsTypesMessengerByDate
Measurement List
PerformanceByAgentMessenger
6.289 🦠🦠
⚡️ Improvements
Improvement in webchat video recordings: stream is updated so that the recording takes the same guid as the interaction
Infobip WhatsApp (beta)
🔧 Bug Fixes
Fix saving agent in heynow
6.288 🦠🦠
To have the SMS changes it is necessary to deploy the Services/SMS flow
⚡️ Improvements
Now the
namespace
is passed in the Wavy API in the provider'ssource
New
Clear hash activity
in Workflows DesignerStereo video recording
New button to download all videos in voice recordings
WhatsApp location (Wavy)
SMS client name (Wavy)
Messenger message history
Reply Facebook interaction with Messenger
Improved styles for responsive agent on the portal
🔧 Bug Fixes
Sleep 60s for bulk sms
Chrome fix
does not ask for a camera or microphone, now it asks for it in the index
Fixes in reports:
agent login detail
detail campaign times
Fix in SMS parameters in BD
Autopause fixes
Escape \: in HSM wavy
Fix Dinstar SMS and REENTERQUEUE
Fix in portal in report list selection
Fix in multiple messages at the beginning of the interaction in messenger
Fix in Hey API for channel 6
6.285 🦠🦠
First build in GitHub
⚡️ Improvements
Improved styles for responsive agent
Dependencies are added to the system
🔧 Bug Fixes
Fix when converting flows with "rare" characters in WorkflowDesigner
Fix in reports for when agents are not listed by default
6.281 🦠🦠
Last Build in GitLab!
Any UpdateIntegra from previous versions, will update up to here, it must be run a second time for it to take the update from GitHub.
⚡️ Improvements
New report CompletedInteractionsSMS agent
🔧 Bug Fixes
Bot timeout fixes
Fix for historical email interaction messages
The subject is removed to make the query faster.
Fix in ports of SMS Campaigns
6.280 🦠🦠
⚡️ Improvements
Bot timeout improvement
It is now a separate thread, which checks for conversation.
Improvement in report DetailCDRDialerStatus
6.279 ??🦠
⚡️ Improvements
New activity in workflow designer, ResetCDR.
🔧 Bug Fixes
Fix in workflow designer combos and Background app
SMS attachment fixes
They were not kept in the BD because it did not give them the time, but it was shown in the portal.
6.278 🦠🦠
⚡️ Improvements
Multiple bot improvements
Emojis in activities 😎
GUID is added as global variable
'Extra' field added to Disposition activity
Activity 'Schedule' becomes 'IsOnTime'
When selecting an option the client will not see his own answer
Transfers are now allowed from agent to bot
🔧 Bug fixes
Fixes in HeyNow to receive messages and send images
Fix for custom pauses in one campaign, when the agent is viewed in another campaign.
Fix in reports
detailing outgoing and incoming SMS
detailing campaign times
IVR by date
Bots fixes
When transfer to the bot arrives, it starts to run
Selected options are shown disabled
Problems with transferring to campaigns without agents
6.276 🦠🦠
⚡️ Improvements
Bots for messenger 🤖
Recording video calls
Backup for video records
Video call performance improved
MediaRecorder API implemented
🔧 Bug fixes
Fix in & quote; at workflow designer
The fix is only in the inputs, it did not break anything when it was deployed
Loop fix on bots
Fix on spy channels
Tilts arrangement in webchat form
Fix on video recordings: EBML
6.274
Bots in uContact
🧪 New features
Bots 🤖
Available for SMS, Webchat and WhatsApp
Transfers between channel campaigns
Only campaigns from the same channel
⚡️ Improvements
VP9 codec
Events in IntegraFramework, onSpeaking and onHangUp
New licmanager configuration and default is licmanager.ucontactcloud.com
🔧 Bug fixes
Fix on supervisor without phone giving console error due to sound settings
Fix by sorting campaigns by type on campaign screen
All references to hold_interactions, an old table, are removed
6.273
⚡️ Improvements
Refactor WebchatClient:
css video
video call for Safari iOS. (It is hidden for Chrome iOS)
🔧 Bug fixes
Fix in multiple notifications (chrome bug or not)
Fix in CURL asterisk headers
6.272
⚡️ Improvements
Telephony flows for transfer between campaigns
You can send reports generated through the IntegraFramework email api and also CC and CCO
New procedure AutomaticAgentLogOffTask
Update UnixODBC and SSH
🔧 Bug fixes
Fix of -1 agents logged into the home dashboard
Notified with an error when the websocket fails to connect
Fix when changing the DID of a campaign when the dialer was random
Fix the check "all agents" in reports
6.270
⚡️ Improvements
Now on the dialers dashboard:
If it is VoiceBroadCast and has
VBQUEUE
it shows the graphics of the campaign
Strikes to pause automatically if the call is not answered
The new configuration is called AutoPause in Configurations - Agents.
Now when interactions are recovered when the server is uploaded, they enter the same order they were.
The
autoid
field in theccdata.interactions
table was added
🔧 Bug fixes
Fix when initiating sms interaction, the record in the
sms_repo
table was repeatedArrangements in webchat:
When screen sharing is changed, the stream is reconnected now
On the client, the agent image
Seeing the link of an attachment sent by an agent
Campaign DID is updated when changing from the associated dialer
Agent is deleted if user is deleted
Fix in Wavy API
Fix in chrome logoff
(in the
onwindowsunload
event) sometimes there was noAGENTLOGOFF
inqueue_log_repo
6.267
⚡️ Improvements
Creation of SuperUser users from the Licensor
If a Webchat campaign has the option to show name activated, it will now display the agent's full name field instead of the nickname
Only the first name and not the last name are shown
🔧 Bug fixes
Fixes in the Facebook Wall
Large number of mails, from 20 to 50 with a maximum of 20MB in total
Campstatus Monitoring icons are changed (spy call, spy screen, etc.)
Fix in notifications
If an interaction entered while a call was ringing, the call was cut because the previous notification was closed automatically.
6.266
⚡️ Improvements
Workforce Management (Beta) 💥💥💥💥
Redirect logout url
There is a new configuration option that will be hidden for now, called
RedirectLogoutURL
When a user logs out of uContact, he will be redirected to the URL if there is any value
NEWEMAILAGENT error, new type of event in email_log_repo
Also leave the -1 email_repo status if it fails (before it saved nothing if it failed)
🔧 Bug fixes
ExecPython changed to ExecScript
6.265
⚡️ Improvements
New method in the Integra Framework to run python scripts UC_ExecPythonScript_async
🔧 Bug fixes
Fix in survey controller and query survey.jrxml
Fix “STOPBREAK” in automatic login and now the '@' in the user is ignored
6.264
⚡️ Improvements
New SMS provider “Mensajero“
Possibility to load survey if you bring INFO in the CTI
🔧 Bug fixes
Fix when cloning surveys
Fix in webchat, fullscreen is enabled on screen sharing
6.263
⚡️ Improvements
New logs in email_log_repo. See more about
NEWEMAILAGENT
NEWEMAILCLIENT
🔧 Bug fixes
Fix on facebook for interactions related to old posts
Fix in webchat transfers
When the client closed a web chat that was being transferred the interaction was available
Fix in SMS when many messages arrived together with attachments, two different interactions were generated
6.262
facebook’s build 🕺
🧪 New features
Facebook Wall (Beta)
Due to a change in the channel server, Facebook Messenger campaigns will be created from version 6.262 and later
⚡️ Improvements
New function for the Integra Framework
UC_fullSelectWithVal
Icon tooltip connected in CampStatus
🔧 Bug fixes
Webchat Client fixes
Fix when sending attachments
Fix in styles
Allow screen monitoring from different web connections
Fix in Screen Monitor
Fix in installer SMS flow
Audit is added for the connecting error.
Error Answering call
will appear in the auditory table
Fix when deleting an email dialer if it is on
Fix on the agent screen
When closing dispositions tab
6.261
New year’s build 🥳
⚡️ Improvements
Now, in the login screen you will see the current version of uContact
Error types for wavy Whatsapp SMS provider are improved
Canned Responses available when initiating an SMS interaction
In campaign settings the campaign schedule is hidden, if it belongs to a dialer
🔧 Bug fixes
Fix Google TTS and ASR
Fix when deploying a workflow with Latin characters
6.260
🧪 New features
Share screen Webchat 🧑🏼💻👩🏽💻
Now agents can share their screens with the client
They can also request to see the client screen
⚡️ Improvements
New CURL function available for Asterisk
New language parameter for Wavy HSM is added
🔧 Bug fixes
Fix in PowerDialer when
max channels = 1
andoverdial = 0%
Fix in individual surveys and fix in python script
Some answers were not displayed
Fix multiple messages in SMS initiating an interaction
Problem: Only the first message was seen
Solution: You see all messages, including attachments
Fix in name of attachment for mail
The name was wrong because it was not made a decode
Fix in recording maintenance to not pass files in use
6.259
⚡️ Improvements
User password recovery on uContact login
Campaign filter is added in the section
Supervisor → Campaigns → Survey
🔧 Bug fixes
Fix when sending messages with strange characters via Dinstar providers
Fix email sent with the full Webchat conversation
When the HTML was seen as text
6.258
⚡️ Improvements
New SMS provider - VoIP Innovations (Sangoma provider)
Quality models now for all channels
New omnicanal strategy - rrmemoryomni
View of emails with dispositions in the Unified Inbox - now the historical mails of an interaction show if they have dispositions.
🔧 Bug fixes
Fix when uploading lists with dialing rule - unclassified lists don't get priority
Fix of Break filter in Campaign Status
Fix in multiple selection in surveys
6.257
⚡️ Improvements
New IntegraFramework method: getCurrentCallInfo
On the portal phone, if a call arrives with a number that is a contact, the name is also displayed
🔧 Bug fixes
Fix RetyDial in application of workflow designer
Fix in WavyWhatsapp when sending from uContact an image with caption
Fix in report SMSDetalleEntrante
Overdial fields are hidden in VoiceBroadcast and it is allowed to edit the number of channels on the dialer dashboard
6.256
⚡️ Improvements
Email filter for incoming / outgoing recordings
Improvement of sending email and updating the simple-java-mail library to 5.5.1
The VoiceBroadCast now stops when there are no agents available
Percentage of lists with DialerRules
🔧 Bug fixes
Fix when pausing and logging out, the same pause was not allowed
Workaround fix for chrome bug in notifications: now each notification closes the previous one.
Fix in the dispositions when level 3 is repeated in level 2
Fix Wavy, last character is not sent, picture message, history button.
6.255
First build in the new office
⚡️ Improvements
Update JSSIP from 3.3.4 to 3.3.11
Added new auditory when searching call recordings
Dialer Rules for Mexico was added
🔧 Bug fixes
Fix workflows designer parsing asterisk dialplan code: “"e” appears on generated dialplan.
Fix loading channel dashboards.
Fix sorting emails, on email recordings.
Fix IntegraFramework if CTI was null.
6.254
⚡️ Improvements
New alert: AutomaticReportSFTP to schedule a task where you schedule a report, and will upload to a route from a specific SFTP.
Audits for administration on the voice dialers dashboard are improved.
🔧 Bug fixes
Fix in tasks screen when saving new tasks
6.253
🧪 New features
New alert: Supervisor alert, alerts when a user exceed threshold time in a campaign sending a mail or SMS.
🔧 Bug fixes
Remove POP3 support for email campaigns
6.252
🧪 New features
Dialer Rules - Click here for more information
⚡️ Improvements
New option for outbound voice queues: customer satisfaction survey
New combo in recordings to choose playback speed
New option to configure media devices. (Headphones, Speakers and Microphone) Hidden by default
Now, favorite agents show its status (available, break)
Customer feedback on email records
🔧 Bug fixes
Fix on disposition dash screen. An issue with campaigns combo was solved.
Improve performance over websocket requests
6.251
⚡️ Improvements
In campaigns screen: we changed periodic announce input text for a combo witch displays all system sounds.
Campaigns in phone’s combo automatically updates, once an agent is added to a queue
Now, scheduled reports can be cancelled
New permission for security groups: if the new permission is checked, you can add and delete campaign’s members but not to change campaign settings
🔧 Bug fixes
We had resolved some issues on the IntegraFramework:
There was an error with the ‘fulltable’ method in some situations
Refactor SOAPProxy method
Fix on sms screen when showing some recordings
Fix on webchat icons by default
We had fixes some styles
Form designer
Unified inbox
Fix on ‘goto if’ on form designer
Error on unsubscribe for an email dialer
6.250
?? New features
New framework function to set variables in any channel
⚡️ Improvements
It is allowed to add agents whose full name includes commas and tildes by bulk upload
Webchat
Security: you are allowed to associate the domain in which it will be used
Improved Phone field: now accepts a variety of characters for different use
New outgoing flow respecting defined campaign schedules.
Improvement in reports
Dispositions dashboard: now you can filter the list by each disposition level
🔧 Bug fixes
Fix in Framework UC_getagentforcampaign
Fix in replace of Surveys
Fix when updating profile picture
Fix in uContact installer
6.249
⚡️ Improvements
Messenger: Now you can create messenger campaigns, procedures are updated.
Confirmation message when activating Messenger with Facebook.
Optional email history for mail answer
New uPhone documentation link
New Network Test link.
Ring on external speakers in general configuration
🔧 Bug fixes
Fix in gitlog.
Fix IAX agent update.
Fix on Mute/Unmute recording
6.248
⚡️ Improvements
New event in email_log_repo 'FORWARDED'
Added an option in configuration for ring on speakers in an incoming call
Added an option in configuration to activate hot keys in the phone
Added an option in configuration to cancel wrapup
Added buttons on portal for redirect from dialer dashboard to campaign dashboard
🔧 Bug fixes
Fix on unhold automatic
Fix with company field in agent's configuration
6.247
🧪 New features
Mute and unmute call recordings by the agent
Record part of a call by the agent
⚡️ Improvements
Change Twillio port configuration on SMS campaigns
On dialers configuration, audio is now a select option with the system's audios
Now in call recording screen, you can see the oldest recording date
New button for hangup an agent's call in campstatus
🔧 Bug fixes
Wavy API
Fix email subject
Send SMS with campaign in SMS api
Update all emojis in channels
Fix name's validation in webchat
6.245
🔧 Bug fixes
Fix on sms records screen: problem with dates
Fix on db: resize obj field on interactions table for large emails
Fix when an agent save a disposition
Fix on phonebooks's active contacts
Change in query to get agent profile y campstatus
Fix on email when pasting an image in uContact's email textarea
Parse emojis on sms channel
6.244
31-jul-2019
⚡️ Improvements
New option for answer the call with enter key
Added PlatformID to use Heynow Client API
🔧 Bug fixes
Fix on phonebook when added a new contact
Data variable was added in originate for dialers
Fix on AMD dialers
Fix emojis in channel
6.243
25-jul-2019
⚡️ Improvements
Refactor system reports
Add campaign schedule in campstatus for supervisors
Change in dispositions: If the campaign is inbound or outbound and has no dialer associated, only 'NO ACTION' and 'RESCHEDULE' actions are allowed
Changelog offline: restyle
New report: abandon webchat
🔧 Bug fixes
Fix in report's calendar: date format was incorrect
Fix in chosen survey controller's combo
Fix emojis in email subject
Fix tabs on UpdateIntegra script
Fix summernote plugin for email channel
Fix in phone directory for offline users
6.242
23-jul-2019
🧪 New features
Changelog inside uContact in SuperUser's Profile.
🔧 Bug fixes
Fix in dispositions window when a call is not answered by the agent.
Fix in campstatus format for a Waiting Average higher than 3600 seconds.
Fix in surveys with special characters into paragraph.
Auditory Reports with longer fields.
Fix in hour into Heynow from Unified Inbox.
EXITWITHTIMEOUT and ABANDON in webchat_log_repo now will see the initial message into data5 column.
Fix in datetime picker in reports screen.
6.241
19-jul-2019
🧪 New features
New report DetalleCDRCompletoPorColas
Filter campaign agents when adding new members
New method of the IntegraFramework to upload email lists
Colors in dialerdash lists to indicate the states
🔧 Bug fixes
Improved message delivery on the HeyNow channel
Unnecessary log is deleted in phone.js
Fix in the menu displayed on the left of the portal
ABANDONED is added for the dialers when they can not be contacted so they can be recycled later
Fix on the screen of dialerdash dependence moment
Fix when calling custom store procedures in recycling
Fix in the handling of lists because they disappeared sometimes
6.238
12-jul-2019
To have the functionality cancel wrapup, you have to re-compile the uContact AppQueue!
🧪 New features
Cancel wrapup: now agents can cancel their wrapup in order to answer more calls
Timezones in Dialers 🤟🌍
Update Integra from the portal 👩💻👨💻
WhatsApp wavy Integration 📱
Audios in the unified inbox: Now you can record audios and send to any channel from the unified inbox 🎧
ParseXML activity in workflows designer
🔧 Bug fixes
Fix in email dialers screen.
Fix in report DetalleCDRCompleto
Fix in analyzing SMS dialer base
Fix in email screen so that campaigns do not receive emails if you do not want.
Fix in surveys dashboard
Fix in portal phone: calls are no longer transferred to disconnected agents
The holidays audit is improved
6.237
27-jun-2019
🧪 New features
New campstatus graph to see agent breaks 👌
Hey reports are added now
Generate CSV
🔧 Bug fixes
Fixes of attachments in hey
Fix in recordings tags
Visual fix in audit report
Dialer logs improvements
6.236
20-jun-2019
🧪 New features
Agent screen monitoring for all channels
Bengali language on the webchat
Hey Attachments
🔧 Bug fixes
Fix when making a video call from the portal
CSS menu fix when the user did not have a phone
Hey data types for reports
6.235
17-jun-2019
🔧 Bug fixes
Fix of the phone, now typifications are opened when the call is cut
Fix in standby music screen
It is saved when sending in email_repo when an email is sent by the API
Fix in security groups for HeyNowCampaigns
Fix when monitoring multiple users screens
Fix of thresholds alerts in campstatus
Fix duplicate sms_repo when starting interaction
Fix dialers empty agentphones when emptying ActiveAgents
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