Toma el siguiente curso de capacitación para completar tu certificación de #HerramientasdeDesarrollo de uContact. Aprende como adaptar facilmente nuestra solución según tus necesidades y operaciones gracias a sus herramientas de bajo código de programación, basadas en tecnología Drag & Drop.
🙌 04.1. Workflow Designer | 5,5 min
Learn how to create your own workflows easily, intuitively and graphically using uContact's native Workflow Designer. With Drag & Drop technology, you can choose the activities that you would like to add to your flow without having to be an expert programmer, thus customizing and automating your operation.
🙌 04.2. SendMessage Activity | 1,5 min
Watch this video and learn how to send text messages to users interacting with a bot using the SendMessage activity in uContact's workflow designer. You'll be able to provide information, ask questions, and explore other possibilities.
🙌 04.3. ReadMessage Activity | 2,5 min
Find out how to take full advantage of the RedMessage activity in the uContact Flow Designer to read the response sent by the user and save it in a variable for later use in other activities.
🙌 04.4. TransferBot Activity | 2,5 min
Watch this video and learn how to transfer an interaction to a specific campaign or agent with the TransferBot activity in uContact Workflow Designer.
This activity can be used to transfer interactions from Webchat, SMS, Email and any uContact digital channel.
Immerse yourself fully in the world of bots and discover how they work through this step-by-step training. Once you have a general overview of the most commonly used activities in bots, you will learn how to effectively combine them to create multifunctional bots with amazing results.
We will explore various options such as displaying global variables, sending images, interacting with databases, transferring interactions to agents based on schedule, and registering new leads in a marker. You will learn to combine key activities like SendMessage, ReadMessage, IsOnTime, SendAttachment, TransferBot, ExecWebService, ExecQueryJSON, and many more.
Watch this video and become an expert in bot creation, developing practical and effective solutions for your Contact Center!