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6.409 🚀
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This version updates ucontactcloud SSL certificates. |
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🔧 Bug fixes
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⚡️ Improvements
Unsubscribe option in emails is now customizable 📧
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🔧 Bug fixes
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6.408 🚀
6.407 🚀
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🔧 Bug fixes
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🔧 Bug fixes
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6.406 🚀
6.405 🚀
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🔧 Bug fixes
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⚡️ Improvements
The option to access the documentation from the uContact user menu has been added 📕
The option to access WFM from security groups is added.
The transfer timeout is established per campaign.
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🔧 Bug fixes
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6.404 🚀
6.403 🚀
⚡️ Improvements
The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.
Bot activity Wait, Resume and SetData.
A maximum number of interactions is added to update the email queue.
Workforce Management factory refurbished.
Now you can configure the blacklists from the flows.
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🔧 Bug fixes
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⚡️ Improvements
Add frequent, order and search canned responses.
Add only one form by interaction.
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🔧 Bug fixes
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6.402 🚀
6.401 🚀
⚡️ Improvements
WhatsApp API Infobip integration.
WhatsApp API Gupshup integration.
A company profile picture can now be assigned to agents within Webchat campaigns.
New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.
A notification arrives when receiving the transfer to another agent.
Transfer timeout, if the transfer is not attended, it returns to the previous agent.
The supervisor can reassign interactions between agents and queues.
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🔧 Bug fixes
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⚡️ Improvements
Predictions WFM.
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🔧 Bug fixes
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6.400 🚀
6.399 🚀
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🔧 Bug fixes
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⚡️ Improvements
Sentiment analysis results added to text recordings.
Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.
Login iso27001.
Improvement blacklist by contact.
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🔧 Bug fixes
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6.398 🚀
6.397 🚀
⚡️ Improvements
The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.
Typographic fonts (Calibri, Fantasy, among others) are added for emails⌨
Email destination addresses are added as copy mails 📧
Add the CRM documentation in Portuguese 🌎
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🔧 Bug fixes
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⚡️ Improvements
¡Chatgroup for every channel! 💬
Visual improvement in voice campaigns member selection.
Maximum character length control added for Twilio.
The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.
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🔧 Bug fixes
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6.396 🚀
6.395 🚀
⚡️ Improvements
The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.
The timeout is displayed again in Webchat.
Call parking improvements.
DatosEstadisticosWebChat report now includes bot information.
Report DetallesTipificacionesWebChatPorFecha.jrxml.
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🔧 Bug fixes
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⚡️ Improvements
Video resolution improvement to 1280x720 🎥
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🔧 Bug fixes
* Ability to show the check depending on the configuration. * A new icon is shown in notifications during screen recording.
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6.394 🚀
6.393 🚀
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🔧 Bug fixes
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⚡️ Improvements
Now you can also perform screen recording of outgoing calls 💻
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🔧 Bug fixes
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6.392 🚀
6.391 🦠
⚡️ Improvements
Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].
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🔧 Bug fixes
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⚡️ Improvements
An icon indicating whether or not an agent is on call is added to the phone's contact list.
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🔧 Bug fixes
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6.390 🦠
6.389 🦠
⚡️ Improvements
Asterisk GoogleASR new parameters:
silence, interruptKey, beep, timeout, speechContexts
IntegraFramework Wrap-up events.
Sentiment analysis (beta) is deactivated by default.
You cannot manually select the break that the system uses as an automatic break.
An independent thread is established for each channel so that double interactions are not created in case of concurrency.
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🔧 Bug fixes
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⚡️ Improvements
Unified inbox notifications improvement 📥
Webchat IP is added to interactions_stats data.
The campaign_stats API is modified so that it receives any interval number multiple of 15.
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🔧 Bug fixes
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6.388 🦠
6.387 🦠
⚡️ Improvements
Recycling with disposition_repo.
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🔧 Bug fixes
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🔧 Bug fixes
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6.386 🦠
6.385 🦠
⚡️ Improvements
New library Log4j 🤘🚀
Channel flow log.
Digest auth added for Asterisk curl.
Webchatclient wait time is removed.
Bengali was added as a new language to WebChat.
New activity JSONQuery for BD for channel flows.
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🔧 Bug fixes
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🔧 Bug fixes
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6.384 🦠
6.383 🦠
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🔧 Bug fixes
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⚡️ Improvements
MySQL 8 and Ubuntu 20 upgrade.
Improved performance of the recordings screen: the way to search for recordings has been improved.
Batch upload of dispositions.
Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.
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🔧 Bug fixes
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6.382 🦠
6.381 🦠
⚡️ Improvements
In the blacklist screen, a field is added to be able to delete numbers in bulk.
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🔧 Bug fixes
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