Introduction

Inside uContact you will find There are two types of users inside uContact, those are:

• Agent
  uContact Agent is a module for the call centre contact center agent as the total solution for integration with features relating to data capture, monitoring by states, and integrated communications with the uContact platform.

• Supervisor
  uContact Supervisor is responsible for all system management, it manages and monitors campaigns and dialers, ; permits, users, and suppliers are can be created and workflows are can be set up along with forms and reports.

Since the uContact access interface is 100% web-based, the user must use some of the following features for entering the portal:

Operative systems
Windows MacOS Ubuntu

Browsers
Chrome Firefox Edge

uContact Login

When you To navigate to uContact, you will have to enter the Login screen of the Portal.

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Here you will find the followfollowing:

• uContact logo.

• User and Password fields.

• User profile combo box.

• Language combo box.

• Login button.

• Password recovery link.

• Software version.

To enter, simply fill in the fields with your username and password, select your profile, language, and press Startclick Login.

Notifications

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Info
On the top right you can see a series of icons which have the functionality to notify the user about different events .You can see two icons above the upper right margin of the main screen, these are the status of incoming campaigns and breaks. Then, if the user is notified about an event in different campaigns, the event icon will appear.

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Expand
title See notifications details
These are: Inbound Campaign Status The user agent can see a summary from the Campaign Summary that has access toof the campaigns in the system and their evolution (similar to the one observed by the Supervisor). Chat Shows the amount number of unread chats between users. WebChat Shows the amount of unread chat of the user. SMS Shows the amount number of unread sms SMS of the user. Twitter Shows the amount number of twitter Twitter notifications of the user. Facebook Shows the amount number of facebook Facebook notifications of the user. Email Shows the amount number of unread eMails emails of the user. Gamification Shows the amount number of notifications from gamification. Notifications Shows the customised customized notifications.  Break: Different break options that the user can choose.

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title See campaign status
When If the user unfolds the Inbound Campaign Status it shows: Campaign Available Service Level (SL) Service Level 2 (SL2) Abandoned Rate Average Hold ACD Wrap-Up When the user has an incoming call from a certain campaign, the ACD value will turn 1 on the corresponding campaign. The user will be notified for this, like it is shown on in the next picture:

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User Profile

Located on in the upper right corner, the user can see:

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• His username

• Current state

• Online time

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Image Added Backgrounds By clicking on Background or Break Background, a new box

is the same for both options. Image Modified Tip It is recommended to have different colors for Main and Break backgrounds to avoid confusion.

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Image Added Interactions The agent can see his own progress, incoming and outgoing calls, as well as

SMS and the time they were made. Image Modified Note Both tables (the timeline and the breaks)

upload a personal image. Image Modified To create a new avatar, press on 'Create avatar' and the editor window will be displayed. Image Modified

, twice Save Image Modified

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The Agent can turn on/off the notifications sound.

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Image Addedtip Note It is important to remember to put the agent on pause or on a break before locking, otherwise, he can get calls which that he can not cannot answer. Expand title Sound Settings

Sound Notifications

In the user menu the agent can configure the tone of the incoming notifications. Image Added Selecting the option "Sound Settings" will display the following options menu: Image Added You can select the tone you prefer, including muting notifications by clicking on the corresponding icon. Once selected some of the options will be automatically saved and the menu can be closed.

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title Background settings
Image Added The background configuration feature allows users to customize the background of their video calls by adding a custom background. These configurations can be adjusted while the user is in a call or when they are idle. Once configured, the background settings will be saved for future calls. Blur: The blur level setting enables users to adjust the amount of blur applied to the background of their video. By modifying the blur level, users can control the degree of blurriness in the background, creating a desired visual effect. Image background: Additionally, users have the option to select an image to use as their background. This feature enables users to choose a specific image file from their device, which will be displayed as the background during video calls. Note The size of the image will impact on the performance of the call.

Image Added By selecting this option the user

will be redirected to a second site, in a new tab, here you can check its connectivity, microphone operation, webcam, network to which it is connected, Network connection and performance to confirm you are fit to work. When you click start on the new open tab, the test will run and the categories that do not pass the test will be shown in red. Image Added

Image Added This option redirects the user to a new tab

functioning of the STUN WebRTC, used by the softphone, through which incoming and outgoing calls are processed. Image Added This allows you to confirm whether the STUN server is properly configured for call operation.