Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

The incorporation of VoIP Innovations to our service provides a better experience to our clients.

Possibilities are many highlighting how useful is this service.

Table of Contents
maxLevel2

Image RemovedImage Added

Configuration

To configure VoIP Innovations we must follow a few simple steps, but first we must check that we have everything we need to create our provider and its campaign.

Required

  • Have an account with VoIP Innovations and access to it

  • Have a contact number enabled

  • Login to uContact with permissions to create SMS Providers and SMS Campaigns

Image Removed
Image Added

1. Set up account

First, enter the Set up the webhook for VoIP Innovations account and enter the webhook to receive the messages

TipOnce inside the account we enter the following route

in uContact.

All you need is the following route:

https://

249

<instance>.ucontactcloud.com/Integra/resources/InboundSMS/VoipInnovations

Image Removed

Tip

That route it's a POST type


Image Added

2. Get access parameters

Inside your account will see two parameters

  • api_key

  • api_secret

Tip

That’s the information you need to create the provider in uContact

Image Removed
Image Added

3. Create provider in uContact

Now we enter uContact with a user who has permissions to create SMS Providers and SMS Campaigns

Once inside, we go to Administrator -> Providers -> SMS

Here we see a drop-down menu called SMS Providers, by clicking on it the list of compatible providers is displayed, we select VoIP Innovations

Once selected we complete the fields

  • Name (to identify the Provider)

  • Username (api_key previously obtained in step 2)

  • Password (api_secret previously obtained in step 2)

Tip

By clicking on “Save” button our provider is ready to work!

Image Removed
Image Added

4. Create SMS campaign

Once the provider is already created in uContact and entered the webhook in the VoIP Innovations account, we can create our sms campaign.

We go to Administrator -> Campaigns -> SMS

The configurations required to create the campaign are the following:

  • Name (to identify the campaign)

  • Service Level (number, Learn more about…)

  • SMS Providers (here select the provider created in the step 3)

  • Strategy (Learn more about…)

  • Schedules (Learn how to schedule…)

  • DIDs - Ports (Number associated to the campaignPhone number which receives the messages)

Tip

By clicking on “Save” button just need to add agents to the campaign and that’s all!

See, how to add agents