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With uContact and dialers you can automate the sending of all your WhatsApp Business, SMS and email interactions, and thus improve the performance of your Contact Center. Watch this video and learn how to custom set them up.
💫 03.18. CallerID for outbound campaigns and dialers | 2,5 min
Discover how to improve the effectiveness of your telephone campaigns by using Caller ID assignment based on prefixes in uContact. Learn how to manually assign prefixes and Caller ID, or let the system do it automatically.
Optimize your outbound calls and enhance customer attention by identifying the originating area.
💫 03.19. List recycling | 4,5 min
Watch this video and learn how to reach those contacts that you have not been able to reach in any of the auto dialer attempts using uContact's list recycling (manual or automatic).
💫 03.1920. Upload channel dialer list | 4 min
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If you want to learn how to upload a contact list easily and efficiently, watch this video!
💫 03.2021. Quality models | 2,5 min
Qualify the telephone and/or digital interactions of your agents using quality models integrated in uContact. Watch this video and learn how to create premises that allow you to evaluate the performance of your agents in a conversation and thus build better experiences for your customers.
💫 03.2122. COPC Quality models | 5 min
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