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This activity can be used to transfer interactions from Webchat, SMS, Email and any uContact digital channel.
Immerse yourself fully in the world of bots and discover how they work through this step-by-step training. Once you have a general overview of the most commonly used activities in bots, you will learn how to effectively combine them to create multifunctional bots with amazing results.
We will explore various options such as displaying global variables, sending images, interacting with databases, transferring interactions to agents based on schedule, and registering new leads in a marker. You will learn to combine key activities like SendMessage, ReadMessage, IsOnTime, SendAttachment, TransferBot, ExecWebService, ExecQueryJSON, and many more.
Watch this video and become an expert in bot creation, developing practical and effective solutions for your Contact Center!