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Qualify the telephone and/or digital interactions of your agents using quality models integrated in uContact. Watch this video and learn how to create premises that allow you to evaluate the performance of your agents in a conversation and thus build better experiences for your customers.
💫 02.21. COPC Quality models | 5 min
In this video we will explain how to easily create quality models in uContact using COPC standards that help you monitor and qualify the interactions of your Contact Center agents with customers.
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