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So that your Contact Center agents can manage comments on Facebook posts, receive, distribute and/or send direct messages on Messenger, it is necessary to create a campaign for each of these channels. Learn how to create a Facebook and Messenger campaign, activate providers, and add members to get it up and running in this video.
💫 02.7. SMS and WhatsApp Business campaign settings | 6 min
With uContact you can manage incoming and/or outgoing interactions from both SMS and WhatsApp Business just as you would from the application, being able to attend to and manage them on the same screen using our Unified Tray. But, for this you will need to create a campaign. How is it done? Watch this video and you will learn it!
💫 02.78. Webchat campaign settings | 7 min
Your Contact Center agents can manage all the interactions coming from your website directly from the uContact Unified Inbox. In this video we will show you how to create and configure a WebChat campaign, and all the different ways to interact with your customers directly from the solution.