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With uContact you can manage incoming and/or outgoing interactions from both SMS and WhatsApp Business just as you would from the application, being able to attend to and manage them on the same screen using our Unified Tray. But, for this you will need to create a campaign. How is it done? Watch this video and you will learn it!
💫 02.788. Webchat campaign settings | 7 min
Your Contact Center agents can manage all the interactions coming from your website directly from the uContact Unified Inbox. In this video we will show you how to create and configure a WebChat campaign, and all the different ways to interact with your customers directly from the solution.
💫 02.9. Email campaign settings | 6 min
The integration of email as a digital channel in uContact allows agents to manage their incoming and outgoing messages from the unified inbox, making it easy to manage interactions just as if they were doing it from their Gmail or Outlook inbox.
In this video you will learn step by step how to create an email campaign in uContact and how to configure the different parameters that allow you to personalize and optimize customer service.