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In uContact, you can manage contacts in the telephone directory of your Contact Center by assigning them to specific agents and/or creating a common agenda for the whole team. Learn how to do it by watching this short and dynamic video
💫 02.5. Telephony strategies | 2 min
How to effectively distribute all the received telephone interactions in your Contact Center according to the needs of your business? Watch this video and discover the seven existing strategies in uContact for managing telephony.
💫 02.5. Channel strategies | 2,5 min
Watch this video and learn how to combine the omnichannel strategies offered by uContact to further personalize the way digital interactions are distributed among different agents and/or active campaigns in your Contact Center.