Take the following training course to complete your uContact #Administrator certification. Start with an introductory video that will help you get an overview of the administrator workspace in the solution and come out as an expert.
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💫 02.1. Agent creation | 3 min
The role of the agent in managing communication with the customer is of vital importance for a Contact Center, which is why in this video we will teach you everything you need to know to create agents in uContact and provide them with all the tools they need to build unified experiences.